50
NPS
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Picard Surgeles
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About Picard Surgeles' Brand
Manufacturer and retailer of frozen food products intended to offer consumers convenience food storage and usage in times of need. The company's frozen food products offers pastries, desserts, salads and ready meals which enables consumer to ideally store food items as a result slowing down decomposition rate by turning residual moisture into ice, inhibiting the growth of most bacterial species thus enabling to preserve the food quality and texture. Its products are sold via retai outlets, groceries stores and supermarkets worldwide.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
1.5/5
Customer Service
Picard Surgeles NPS
Picard Surgeles's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Picard Surgeles's customers would recommend using the product based on a scale of -100 to 100.
Picard Surgeles Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Picard Surgeles NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
Jan 2024 33 | Jan 2024 | 33 |
May 2024 50 | May 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Picard Surgeles Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Picard Surgeles users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Picard Surgeles Product Quality
3.2/5
Picard Surgeles has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Picard Surgeles Product Information
Picard Surgeles’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.picard.fr
- Company Size
- 1,001-5,000 Employees
Picard Surgeles Pricing
Picard Surgeles ROI & Value For Money
3.3/5
Picard Surgeles has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Picard Surgeles Customer Satisfaction (CSAT)
Picard Surgeles Customer Satisfaction (CSAT) Score
100 / 100
Picard Surgeles has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Picard Surgeles Customer Service
1.5/5
Picard Surgeles has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Picard Surgeles's Customer Service
Address
37 bis rue Royale, Fontainebleau, BP 324
Website
www.picard.fr
Consumer vs. Employees
Picard Surgeles scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Picard Surgeles would recommend the brand to a friend. ENPS measures how likely Picard Surgeles employees would recommend working at Picard Surgeles to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
