80
NPS
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Picnic
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About Picnic's Brand
PICNIC is a European platform that functions as an incubator and accelerator for game-changing ideas, concepts, products, and services.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Picnic NPS
Picnic's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Picnic's customers would recommend using the product based on a scale of -100 to 100.
Picnic Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Picnic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Mar 2025 100 | Mar 2025 | 100 |
Oct 2025 80 | Oct 2025 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Picnic Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Picnic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Picnic Product Quality
4/5
Picnic has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Picnic's overall Product Quality score rated by its users and customers.
Picnic Product Information
Picnic’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://picnicnetwork.org
- Company Size
- 11-50 Employees
Industry
Ecommerce and Marketplaces
Enterprise
FinTech
Picnic Pricing
Picnic ROI & Value For Money
4/5
Picnic has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Picnic's overall ROI score rated by its users and customers.
Picnic Customer Satisfaction (CSAT)
Picnic Customer Satisfaction (CSAT) Score
100 / 100
Picnic has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Picnic Customer Service
4.1/5
Picnic has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Picnic's Customer Service
Address
c/o Pakhuis de Zwijger, Piet Heinkade 181 A, Paris, OH
Website
http://picnicnetwork.org
Picnic as an Employer
2.2/5
Picnic has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Picnic scored a 80 for Net Promoter Score and a -70 for Employee Net Promoter Score. NPS gauges how likely a customer of Picnic would recommend the brand to a friend. ENPS measures how likely Picnic employees would recommend working at Picnic to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-70
eNPS Score
| 0% | Promoters |
|---|---|
| 30% | Passive |
| 70% | Detractors |
