31
NPS
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Pidilite Industries
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About Pidilite Industries' Brand
Pidilite Industries Ltd manufactures adhesives and sealants, construction and paint chemicals. It also manufactures automotive chemicals, art materials, industrial adhesives, industrial and textile resins.
Brand at a Glance
90%
Customer Loyalty
3.9/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Pidilite Industries NPS
Pidilite Industries's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether Pidilite Industries's customers would recommend using the product based on a scale of -100 to 100.
Pidilite Industries Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
Pidilite Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 33 | Dec 2022 | 33 |
Feb 2023 40 | Feb 2023 | 40 |
Mar 2023 36 | Mar 2023 | 36 |
Jul 2023 42 | Jul 2023 | 42 |
Aug 2023 30 | Aug 2023 | 30 |
Sep 2023 31 | Sep 2023 | 31 |
Dec 2023 34 | Dec 2023 | 34 |
Jan 2024 39 | Jan 2024 | 39 |
Mar 2024 42 | Mar 2024 | 42 |
Jul 2024 40 | Jul 2024 | 40 |
Aug 2024 38 | Aug 2024 | 38 |
Dec 2025 31 | Dec 2025 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pidilite Industries NPS by Gender
Pidilite Industries's NPS was rated 0 by Male customers on Comparably.
Male
0
Pidilite Industries's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Pidilite Industries's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Pidilite Industries NPS by Ethnicity
Pidilite Industries's NPS was rated 50 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Pidilite Industries NPS by Age
Pidilite Industries's NPS was rated 34 points by customers ages 26-30 on Comparably.
Pidilite Industries NPS by Usage
Pidilite Industries's NPS was rated 67 points by customers who have used Pidilite Industries's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 67 | Over 10 Years | 67 |
Pidilite Industries Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Pidilite Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pidilite Industries Customer Loyalty Score by Gender
Pidilite Industries's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pidilite Industries.
Male
82%
Yes
Female
N/A
Yes
Pidilite Industries Customer Loyalty Score by Ethnicity
Pidilite Industries's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pidilite Industries.
100
out of 100
Asian or Pacific Islander
Pidilite Industries Customer Loyalty Score by Age
Pidilite Industries's Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Pidilite Industries.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
Pidilite Industries Customer Loyalty Score by Usage
Pidilite Industries's Customer Loyalty score was rated 100% by customers who have used Pidilite Industries's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pidilite Industries Product Quality
3.9/5
Pidilite Industries has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Pidilite Industries' overall Product Quality score rated by its users and customers.
Pidilite Industries Product Information
Pidilite Industries’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- www.pidilite.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Pidilite Industries Product Quality
Pidilite Industries's Product Quality score was rated highest by customers who have used Pidilite Industries's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Pidilite Industries' Product Quality.
Ranked Pidilite Industries Product Quality the Highest
Pidilite Industries Product Quality Score by Gender
Pidilite Industries's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pidilite Industries.
Male
3.4/5
Female
N/A
Pidilite Industries Product Quality Score by Ethnicity
Pidilite Industries's Product Quality score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pidilite Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Pidilite Industries Product Quality Score by Age
Pidilite Industries's Product Quality score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Pidilite Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Pidilite Industries Product Quality Score by Usage
Pidilite Industries's Product Quality score was rated 4 stars by customers who have used Pidilite Industries's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pidilite Industries Pricing
Pidilite Industries ROI & Value For Money
4.1/5
Pidilite Industries has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Pidilite Industries' overall ROI score rated by its users and customers.
Quick Insights into Pidilite Industries ROI
Pidilite Industries's ROI score was rated highest by customers who have used Pidilite Industries's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Pidilite Industries' ROI score.
Ranked Pidilite Industries ROI the Highest
Pidilite Industries ROI Score by Gender
Pidilite Industries's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pidilite Industries.
Male
3.3/5
Female
N/A
Pidilite Industries ROI Score by Ethnicity
Pidilite Industries's ROI score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pidilite Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Pidilite Industries ROI Score by Age
Pidilite Industries's ROI score was rated 3.8 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Pidilite Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
Pidilite Industries ROI Score by Usage
Pidilite Industries's ROI score was rated 4.3 stars by customers who have used Pidilite Industries's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pidilite Industries Customer Satisfaction (CSAT)
Pidilite Industries Customer Satisfaction (CSAT) Score
82 / 100
Pidilite Industries has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
63%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pidilite Industries Customer Satisfaction
Pidilite Industries's Customer Satisfaction score was rated highest by customers who have used Pidilite Industries's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Pidilite Industries' Customer Satisfaction.
Ranked Pidilite Industries Customer Satisfaction the Highest
Pidilite Industries Customer Satisfaction Score by Gender
Pidilite Industries's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pidilite Industries.
75 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Pidilite Industries Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Pidilite Industries' Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pidilite Industries.
75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Pidilite Industries Customer Satisfaction Score by Usage
Pidilite Industries's Customer Satisfaction score was rated 100 points by customers who have used Pidilite Industries's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Pidilite Industries Customer Service
4.2/5
Pidilite Industries has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Pidilite Industries's Customer Service
Address
, Mumbai,
Website
www.pidilite.com
Phone Number
7
Quick Insights into Pidilite Industries Customer Service
Pidilite Industries's Customer Service score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked Pidilite Industries' Customer Service score.
Ranked Pidilite Industries Customer Service the Highest
Pidilite Industries Customer Service Score by Gender
Pidilite Industries's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pidilite Industries.
Male
4.2/5
Female
N/A
Pidilite Industries Customer Service Score by Ethnicity
Pidilite Industries's Customer Service score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pidilite Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Pidilite Industries Customer Service Score by Age
Pidilite Industries's Customer Service score was rated 4.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Pidilite Industries.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
Pidilite Industries Customer Service Score by Usage
Pidilite Industries's Customer Service score was rated 4.3 stars by customers who have used Pidilite Industries's products/services for Over 10 Years.
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Pidilite Industries as an Employer
Consumer vs. Employees
Pidilite Industries scored a 31 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Pidilite Industries would recommend the brand to a friend. ENPS measures how likely Pidilite Industries employees would recommend working at Pidilite Industries to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
