-60
NPS
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Pie Insurance
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About Pie Insurance's Brand
Pie empowers small businesses to thrive by making commercial insurance affordable and as easy as pie.
Brand at a Glance
47%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
Pie Insurance NPS
Pie Insurance's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Pie Insurance's customers would recommend using the product based on a scale of -100 to 100.
Pie Insurance Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Pie Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Mar 2024 -33 | Mar 2024 | -33 |
Oct 2026 -50 | Oct 2026 | -50 |
Nov 2026 -60 | Nov 2026 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pie Insurance NPS by Gender
Pie Insurance's NPS was rated -100 by Female customers on Comparably.
Female
-100
Pie Insurance's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Pie Insurance's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Pie Insurance NPS by Usage
Pie Insurance's NPS was rated -100 points by customers who have used Pie Insurance's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Pie Insurance Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Pie Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pie Insurance Customer Loyalty Score by Gender
Pie Insurance's Customer Loyalty score was rated 10 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pie Insurance.
Female
10%
Yes
Male
N/A
Yes
Pie Insurance Customer Loyalty Score by Usage
Pie Insurance's Customer Loyalty score was rated 40% by customers who have used Pie Insurance's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pie Insurance Product Quality
2.2/5
Pie Insurance has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pie Insurance's overall Product Quality score rated by its users and customers.
Pie Insurance Product Information
Pie Insurance’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- https://pieinsurance.com/
- Company Size
- 201-500 Employees
Industry
Insurance
Quick Insights into Pie Insurance Product Quality
Pie Insurance's Product Quality score was rated highest by customers who have used Pie Insurance's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Pie Insurance's Product Quality.
Ranked Pie Insurance Product Quality the Highest
Pie Insurance Product Quality Score by Gender
Pie Insurance's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pie Insurance.
Female
1.5/5
Male
N/A
Pie Insurance Product Quality Score by Usage
Pie Insurance's Product Quality score was rated 1.5 stars by customers who have used Pie Insurance's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pie Insurance Pricing
Pie Insurance ROI & Value For Money
2.2/5
Pie Insurance has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pie Insurance's overall ROI score rated by its users and customers.
Quick Insights into Pie Insurance ROI
Pie Insurance's ROI score was rated highest by customers who have used Pie Insurance's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Pie Insurance's ROI score.
Ranked Pie Insurance ROI the Highest
Pie Insurance ROI Score by Gender
Pie Insurance's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pie Insurance.
Female
1.5/5
Male
N/A
Pie Insurance ROI Score by Usage
Pie Insurance's ROI score was rated 1.5 stars by customers who have used Pie Insurance's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pie Insurance Customer Satisfaction (CSAT)
Pie Insurance Customer Satisfaction (CSAT) Score
20 / 100
Pie Insurance has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pie Insurance Customer Satisfaction
Pie Insurance's Customer Satisfaction score was rated highest by customers who have used Pie Insurance's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Pie Insurance's Customer Satisfaction.
Ranked Pie Insurance Customer Satisfaction the Highest
Pie Insurance Customer Satisfaction Score by Gender
Pie Insurance's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pie Insurance.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
Pie Insurance Customer Satisfaction Score by Usage
Pie Insurance's Customer Satisfaction score was rated 0 points by customers who have used Pie Insurance's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Pie Insurance Customer Service
2/5
Pie Insurance has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pie Insurance's overall Customer Service score rated by its users and customers.
About Pie Insurance's Customer Service
Address
1615 L St NW, Washington, DC 20036
Website
https://pieinsurance.com/
Pie Insurance's Social Links
Quick Insights into Pie Insurance Customer Service
Pie Insurance's Customer Service score was rated highest by customers who have used Pie Insurance's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Pie Insurance's Customer Service score.
Ranked Pie Insurance Customer Service the Highest
Pie Insurance Customer Service Score by Gender
Pie Insurance's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pie Insurance.
Female
1.5/5
Male
N/A
Pie Insurance Customer Service Score by Usage
Pie Insurance's Customer Service score was rated 1.5 stars by customers who have used Pie Insurance's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Pie Insurance as an Employer
4.7/5
Pie Insurance has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pie Insurance scored a -60 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Pie Insurance would recommend the brand to a friend. ENPS measures how likely Pie Insurance employees would recommend working at Pie Insurance to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
