-34
NPS
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Pie Insurance
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About Pie Insurance's Brand
Pie empowers small businesses to thrive by making commercial insurance affordable and as easy as pie.
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
1.7/5
Customer Service
Pie Insurance NPS
Pie Insurance's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Pie Insurance's customers would recommend using the product based on a scale of -100 to 100.
Pie Insurance Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Pie Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Mar 2024 -33 | Mar 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pie Insurance Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Pie Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pie Insurance Product Quality
2.5/5
Pie Insurance has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pie Insurance's overall Product Quality score rated by its users and customers.
Pie Insurance Product Information
Pie Insurance’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://pieinsurance.com/
- Company Size
- 201-500 Employees
Industry
Insurance
Pie Insurance Pricing
Pie Insurance ROI & Value For Money
2.5/5
Pie Insurance has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pie Insurance's overall ROI score rated by its users and customers.
Pie Insurance Customer Satisfaction (CSAT)
Pie Insurance Customer Satisfaction (CSAT) Score
33 / 100
Pie Insurance has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pie Insurance Customer Service
1.7/5
Pie Insurance has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pie Insurance's overall Customer Service score rated by its users and customers.
About Pie Insurance's Customer Service
Address
1615 L St NW, Washington, DC 20036
Website
https://pieinsurance.com/
Pie Insurance's Social Links
Pie Insurance as an Employer
4.7/5
Pie Insurance has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pie Insurance scored a -34 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Pie Insurance would recommend the brand to a friend. ENPS measures how likely Pie Insurance employees would recommend working at Pie Insurance to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
