5
NPS
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Piedmont Healthcare
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About Piedmont Healthcare's Brand
Piedmont Healthcare is a nonprofit system of six hospitals and 100+ offices in Georgia.
Brand at a Glance
80%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Piedmont Healthcare NPS
Piedmont Healthcare's Net Promoter Score (NPS) is a 5 with 47% Promoters, 11% Passives, and 42% Detractors. Net Promoter Score tracks whether Piedmont Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Piedmont Healthcare Overall NPS
| 47% | Promoters |
|---|---|
| 11% | Passives |
| 42% | Detractors |
Piedmont Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 4 | Oct 2024 | 4 |
Nov 2024 7 | Nov 2024 | 7 |
Dec 2024 10 | Dec 2024 | 10 |
Jan 2025 8 | Jan 2025 | 8 |
Feb 2025 8 | Feb 2025 | 8 |
Mar 2025 7 | Mar 2025 | 7 |
Jun 2025 9 | Jun 2025 | 9 |
Jul 2025 3 | Jul 2025 | 3 |
Aug 2025 3 | Aug 2025 | 3 |
Sep 2025 6 | Sep 2025 | 6 |
Oct 2025 4 | Oct 2025 | 4 |
Nov 2025 5 | Nov 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Piedmont Healthcare NPS by Gender
Female customers rated Piedmont Healthcare's NPS 51 points higher than Male customers.
Male
-60
Piedmont Healthcare's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-9
Piedmont Healthcare's NPS was rated -9 by Female customers on Comparably.
43%
Promoters
5%
Passives
52%
Detractors
Piedmont Healthcare NPS by Ethnicity
Piedmont Healthcare's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -10 | Caucasian | -10 |
African American/Black -72 | African American/Black | -72 |
Other -14 | Other | -14 |
Piedmont Healthcare NPS by Age
Piedmont Healthcare's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Piedmont Healthcare NPS by Usage
Piedmont Healthcare's NPS was rated the highest by customers who have used Piedmont Healthcare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years -30 | 2 to 5 Years | -30 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -20 | Over 10 Years | -20 |
Piedmont Healthcare Customer Reviews
Out of the 8 Piedmont Healthcare customer reviews 4 were positive and 4 were constructive. Piedmont Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Piedmont Healthcare Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Piedmont Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Piedmont Healthcare Customer Loyalty Score by Gender
Female customers rated Piedmont Healthcare's Customer Loyalty score 5% higher than Male customers.
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Male
82%
Yes
Female
87%
Yes
Piedmont Healthcare Customer Loyalty Score by Ethnicity
Piedmont Healthcare's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Piedmont Healthcare.
87
out of 100
Caucasian
74
out of 100
African American/Black
100
out of 100
Other
Piedmont Healthcare Customer Loyalty Score by Age
Piedmont Healthcare's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Piedmont Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 85% | 56-60 | 85% |
61-65 82% | 61-65 | 82% |
66+ 74% | 66+ | 74% |
Piedmont Healthcare Customer Loyalty Score by Usage
Piedmont Healthcare's Customer Loyalty score was rated the highest by customers who have used Piedmont Healthcare's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Piedmont Healthcare Customer Loyalty Score by Industry
Piedmont Healthcare's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Piedmont Healthcare Product Quality
2.9/5
Piedmont Healthcare has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Piedmont Healthcare Product Information
Piedmont Healthcare’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Piedmont Healthcare's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Piedmont Healthcare the lowest at 3.5.
- Website
- http://www.piedmont.org/
- Company Size
- 10,000+ Employees
Quick Insights into Piedmont Healthcare Product Quality
Piedmont Healthcare's Product Quality score was rated highest by customers ages 46-50, and rated lowest by African American/Black customers.
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Ranked Piedmont Healthcare Product Quality the Highest
Ranked Piedmont Healthcare Product Quality the Lowest
Piedmont Healthcare Product Quality Score by Gender
Female customers rated Piedmont Healthcare's Product Quality score 0.6 stars higher than Male customers.
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Male
2.1/5
Female
2.7/5
Piedmont Healthcare Product Quality Score by Ethnicity
Piedmont Healthcare's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Piedmont Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.5 | Other | 2.5 |
Piedmont Healthcare Product Quality Score by Age
Piedmont Healthcare's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Piedmont Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3 | 36-40 | 3 |
46-50 3.9 | 46-50 | 3.9 |
51-55 1.9 | 51-55 | 1.9 |
56-60 3.5 | 56-60 | 3.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2.2 | 66+ | 2.2 |
Piedmont Healthcare Product Quality Score by Usage
Piedmont Healthcare's Product Quality score was rated the highest by customers who have used Piedmont Healthcare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Piedmont Healthcare Product Quality Score by Industry
Piedmont Healthcare's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Piedmont Healthcare Pricing
Piedmont Healthcare ROI & Value For Money
2.9/5
Piedmont Healthcare has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Piedmont Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Piedmont Healthcare.
Quick Insights into Piedmont Healthcare ROI
Piedmont Healthcare's ROI score was rated highest by customers who have used Piedmont Healthcare's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.
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Ranked Piedmont Healthcare ROI the Highest
Ranked Piedmont Healthcare ROI the Lowest
Piedmont Healthcare ROI Score by Gender
Female customers rated Piedmont Healthcare's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Piedmont Healthcare.
Male
2.2/5
Female
2.4/5
Piedmont Healthcare ROI Score by Ethnicity
Piedmont Healthcare's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Piedmont Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.6 | Other | 2.6 |
Piedmont Healthcare ROI Score by Age
Piedmont Healthcare's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Piedmont Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 1.7 | 51-55 | 1.7 |
56-60 3.2 | 56-60 | 3.2 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.1 | 66+ | 2.1 |
Piedmont Healthcare ROI Score by Usage
Piedmont Healthcare's ROI score was rated the highest by customers who have used Piedmont Healthcare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Piedmont Healthcare ROI Score by Industry
Piedmont Healthcare's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Piedmont Healthcare Customer Satisfaction (CSAT)
Piedmont Healthcare Customer Satisfaction (CSAT) Score
53 / 100
Piedmont Healthcare has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
17%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Piedmont Healthcare Customer Satisfaction
Piedmont Healthcare's Customer Satisfaction score was rated highest by customers who have used Piedmont Healthcare's products/services for 1 to 2 Years, and rated lowest by customers who have used Piedmont Healthcare's products/services for Less than 1 Year.
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Ranked Piedmont Healthcare Customer Satisfaction the Highest
Ranked Piedmont Healthcare Customer Satisfaction the Lowest
Piedmont Healthcare Customer Satisfaction Score by Gender
Female customers rated Piedmont Healthcare's Customer Satisfaction score 17 points higher than Male customers.
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28 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 21% | |
Very Dissatisfied | 44% |
45 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Piedmont Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Piedmont Healthcare's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
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47 / 100
Very Satisfied
26%
Satisfied
21%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
16%
Very Dissatisfied
32%
CSAT according to African American/Black
Piedmont Healthcare's Customer Satisfaction (CSAT) score was rated 14% according to African American/Black users and customers.
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14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
86%
CSAT according to Other
Piedmont Healthcare's Customer Satisfaction (CSAT) score was rated 43% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Piedmont Healthcare.
43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
43%
Piedmont Healthcare Customer Satisfaction Score by Age
Piedmont Healthcare's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Piedmont Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 50% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 66% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 20% |
Piedmont Healthcare Customer Satisfaction Score by Usage
Piedmont Healthcare's Customer Satisfaction score was rated the highest by customers who have used Piedmont Healthcare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Piedmont Healthcare Customer Satisfaction Score by Industry
Piedmont Healthcare's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Piedmont Healthcare Customer Satisfaction Score by Industry",
"text": "Piedmont Healthcare's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Piedmont Healthcare's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Piedmont Healthcare's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
}
]
}Piedmont Healthcare Customer Service
3/5
Piedmont Healthcare has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Piedmont Healthcare's overall Customer Service score rated by its users and customers.
About Piedmont Healthcare's Customer Service
Address
Atlanta, GA 30309 United States of America
Website
http://www.piedmont.org/
Phone Number
404-605-3356
Piedmont Healthcare's Social Links
Quick Insights into Piedmont Healthcare Customer Service
Piedmont Healthcare's Customer Service score was rated highest by customers ages 46-50, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Piedmont Healthcare's Customer Service score.
Ranked Piedmont Healthcare Customer Service the Highest
Ranked Piedmont Healthcare Customer Service the Lowest
Piedmont Healthcare Customer Service Score by Gender
Female customers rated Piedmont Healthcare's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Piedmont Healthcare.
Male
1.9/5
Female
2.5/5
Piedmont Healthcare Customer Service Score by Ethnicity
Piedmont Healthcare's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Piedmont Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.6 | Other | 2.6 |
Piedmont Healthcare Customer Service Score by Age
Piedmont Healthcare's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Piedmont Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
46-50 3.6 | 46-50 | 3.6 |
51-55 1.7 | 51-55 | 1.7 |
56-60 3.3 | 56-60 | 3.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Piedmont Healthcare Customer Service Score by Usage
Piedmont Healthcare's Customer Service score was rated the highest by customers who have used Piedmont Healthcare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Piedmont Healthcare Customer Service Score by Industry
Piedmont Healthcare's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Piedmont Healthcare as an Employer
3.0/5
Piedmont Healthcare has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Piedmont Healthcare scored a 5 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Piedmont Healthcare would recommend the brand to a friend. ENPS measures how likely Piedmont Healthcare employees would recommend working at Piedmont Healthcare to a friend.
Net Promoter Score
5
NPS Score
| 47% | Promoters |
|---|---|
| 11% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 38% | Promoters |
|---|---|
| 15% | Passive |
| 47% | Detractors |
