20
NPS
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Piedmont Hospital
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About Piedmont Hospital's Brand
Brand at a Glance
87%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Piedmont Hospital NPS
Piedmont Hospital's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Piedmont Hospital's customers would recommend using the product based on a scale of -100 to 100.
Piedmont Hospital Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Piedmont Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Nov 2022 33 | Nov 2022 | 33 |
Sep 2023 50 | Sep 2023 | 50 |
Jul 2025 20 | Jul 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Piedmont Hospital Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Piedmont Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Piedmont Hospital Product Quality
3.3/5
Piedmont Hospital has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Piedmont Hospital Product Information
Piedmont Hospital’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.piedmont.org
Industry
Tech
Healthcare
Piedmont Hospital Pricing
Piedmont Hospital ROI & Value For Money
3.4/5
Piedmont Hospital has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Piedmont Hospital Customer Satisfaction (CSAT)
Piedmont Hospital Customer Satisfaction (CSAT) Score
50 / 100
Piedmont Hospital has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Piedmont Hospital Customer Service
3.2/5
Piedmont Hospital has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Piedmont Hospital's Customer Service
Website
http://www.piedmont.org
Piedmont Hospital as an Employer
Consumer vs. Employees
Piedmont Hospital scored a 20 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Piedmont Hospital would recommend the brand to a friend. ENPS measures how likely Piedmont Hospital employees would recommend working at Piedmont Hospital to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
