55
NPS
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PiKE
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About PiKE's Brand
PiKE. Initially as a ""virtual""advertising agency
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
3.8/5
Customer Service
PiKE NPS
PiKE's Net Promoter Score (NPS) is a 55 with 72% Promoters, 11% Passives, and 17% Detractors. Net Promoter Score tracks whether PiKE's customers would recommend using the product based on a scale of -100 to 100.
PiKE Overall NPS
| 72% | Promoters |
|---|---|
| 11% | Passives |
| 17% | Detractors |
PiKE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 60 | Aug 2021 | 60 |
Sep 2021 33 | Sep 2021 | 33 |
Jan 2022 50 | Jan 2022 | 50 |
Apr 2022 33 | Apr 2022 | 33 |
Jul 2022 30 | Jul 2022 | 30 |
Aug 2022 41 | Aug 2022 | 41 |
Sep 2022 46 | Sep 2022 | 46 |
Aug 2023 50 | Aug 2023 | 50 |
Dec 2023 53 | Dec 2023 | 53 |
Feb 2024 57 | Feb 2024 | 57 |
Jul 2024 58 | Jul 2024 | 58 |
Nov 2024 56 | Nov 2024 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PiKE Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of PiKE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PiKE Product Quality
4.2/5
PiKE has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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PiKE Product Information
PiKE’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.pike.co.za
- Company Size
- 51-200 Employees
PiKE Pricing
PiKE ROI & Value For Money
4.1/5
PiKE has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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PiKE Customer Satisfaction (CSAT)
PiKE Customer Satisfaction (CSAT) Score
92 / 100
PiKE has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
46%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PiKE Customer Service
3.8/5
PiKE has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About PiKE's Customer Service
Website
http://www.pike.co.za
PiKE as an Employer
3.6/5
PiKE has a 3.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
PiKE scored a 55 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of PiKE would recommend the brand to a friend. ENPS measures how likely PiKE employees would recommend working at PiKE to a friend.
Net Promoter Score
55
NPS Score
| 72% | Promoters |
|---|---|
| 11% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 54% | Promoters |
|---|---|
| 22% | Passive |
| 24% | Detractors |
