-17
NPS
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Brand Page
Pillow
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About Pillow's Brand
Your Digital Foreplay Assistant - ""Siri for Sex""
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Pillow NPS
Pillow's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Pillow's customers would recommend using the product based on a scale of -100 to 100.
Pillow Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Pillow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Jun 2022 -75 | Jun 2022 | -75 |
Oct 2022 -40 | Oct 2022 | -40 |
Dec 2022 -17 | Dec 2022 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pillow Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Pillow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pillow Product Quality
4/5
Pillow has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pillow's overall Product Quality score rated by its users and customers.
Pillow Product Information
Pillow’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://pillow.io/
- Company Size
- 11-50 Employees
Industry
Tech
Real Estate
SaaS
Travel
Pillow Pricing
Pillow ROI & Value For Money
3.2/5
Pillow has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pillow's overall ROI score rated by its users and customers.
Pillow Customer Satisfaction (CSAT)
Pillow Customer Satisfaction (CSAT) Score
100 / 100
Pillow has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pillow Customer Service
3.3/5
Pillow has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Pillow's overall Customer Service score rated by its users and customers.
About Pillow's Customer Service
Address
San Francisco, CA
Website
http://pillow.io/
Phone Number
(855)692-3689
Pillow as an Employer
2.8/5
Pillow has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Pillow scored a -17 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Pillow would recommend the brand to a friend. ENPS measures how likely Pillow employees would recommend working at Pillow to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
