-39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PillPack
Marketing or Exec? Claim Your Free Account
About PillPack's Brand
PillPack is an online pharmacy offering a modern technology-based system that helps people take timely medication.
Brand at a Glance
51%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
PillPack NPS
PillPack's Net Promoter Score (NPS) is a -39 with 15% Promoters, 31% Passives, and 54% Detractors. Net Promoter Score tracks whether PillPack's customers would recommend using the product based on a scale of -100 to 100.
PillPack Overall NPS
| 15% | Promoters |
|---|---|
| 31% | Passives |
| 54% | Detractors |
PillPack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Nov 2021 33 | Nov 2021 | 33 |
Jun 2022 25 | Jun 2022 | 25 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 -15 | Nov 2022 | -15 |
Dec 2022 -12 | Dec 2022 | -12 |
Feb 2023 -22 | Feb 2023 | -22 |
Aug 2023 -30 | Aug 2023 | -30 |
Oct 2023 -36 | Oct 2023 | -36 |
Feb 2024 -42 | Feb 2024 | -42 |
Dec 2024 -39 | Dec 2024 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PillPack NPS by Gender
PillPack's NPS was rated -67 by Male customers on Comparably.
Male
-67
PillPack's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
PillPack's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
PillPack Customer Reviews
Out of the 3 PillPack customer reviews 2 were positive and 1 was constructive. PillPack customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
PillPack Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of PillPack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PillPack Customer Loyalty Score by Gender
PillPack's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PillPack.
Male
40%
Yes
Female
N/A
Yes
PillPack Product Quality
3.2/5
PillPack has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PillPack's overall Product Quality score rated by its users and customers.
PillPack Product Information
PillPack’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.PillPack.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
SaaS
Quick Insights into PillPack Product Quality
PillPack's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked PillPack's Product Quality.
Ranked PillPack Product Quality the Highest
PillPack Product Quality Score by Gender
PillPack's Product Quality score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PillPack.
Male
2.7/5
Female
N/A
PillPack Pricing
PillPack ROI & Value For Money
3.2/5
PillPack has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PillPack's overall ROI score rated by its users and customers.
Quick Insights into PillPack ROI
PillPack's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked PillPack's ROI score.
Ranked PillPack ROI the Highest
PillPack ROI Score by Gender
PillPack's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PillPack.
Male
2.6/5
Female
N/A
PillPack Customer Satisfaction (CSAT)
PillPack Customer Satisfaction (CSAT) Score
11 / 100
PillPack has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
11%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
38%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PillPack Customer Satisfaction
PillPack's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked PillPack's Customer Satisfaction.
Ranked PillPack Customer Satisfaction the Highest
PillPack Customer Satisfaction Score by Gender
PillPack's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PillPack.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
PillPack Customer Service
3.1/5
PillPack has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock PillPack's overall Customer Service score rated by its users and customers.
About PillPack's Customer Service
Address
Cambridge, MA 02139
Website
http://www.PillPack.com
Phone Number
(855) 745-5725
Quick Insights into PillPack Customer Service
PillPack's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked PillPack's Customer Service score.
Ranked PillPack Customer Service the Highest
PillPack Customer Service Score by Gender
PillPack's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PillPack.
Male
2.6/5
Female
N/A
Consumer vs. Employees
PillPack scored a -39 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of PillPack would recommend the brand to a friend. ENPS measures how likely PillPack employees would recommend working at PillPack to a friend.
Net Promoter Score
-39
NPS Score
| 15% | Promoters |
|---|---|
| 31% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 19% | Promoters |
|---|---|
| 25% | Passive |
| 56% | Detractors |
