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NPS
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Pilot
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About Pilot's Brand
Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time, U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing, banking, expense, and payroll systems customers already use. With a special blend of custom software and expert bookkeepers, Pilot delivers accurate, consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business. Pilot has over 1,000 customers and has raised over $170 million in financing from Sequoia, Index Ventures, Stripe, Bezos Expeditions, and Whale Rock. Our investors also include a long list of world-class entrepreneurs, including Patrick and John Collison, Drew Houston, and Diane Greene. Our most recent funding round doubled our valuation to $1.2 billion – Meet Fintech’s Newest Unicorn.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
Pilot NPS
Pilot's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Pilot's customers would recommend using the product based on a scale of -100 to 100.
Pilot Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Pilot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 100 | Jun 2024 | 100 |
Jul 2024 0 | Jul 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pilot Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Pilot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pilot Product Quality
3.2/5
Pilot has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pilot's overall Product Quality score rated by its users and customers.
Pilot Product Information
Pilot’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.pilot.com
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Pilot Pricing
Pilot ROI & Value For Money
3/5
Pilot has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Pilot's overall ROI score rated by its users and customers.
Pilot Customer Satisfaction (CSAT)
Pilot Customer Satisfaction (CSAT) Score
50 / 100
Pilot has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pilot Customer Service
1.5/5
Pilot has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pilot's overall Customer Service score rated by its users and customers.
About Pilot's Customer Service
Address
353 Sacramento St, San Francisco, CA 94111
Website
http://www.pilot.com
Phone Number
(415) 745-8101
Pilot's Social Links
Pilot as an Employer
4.9/5
Pilot has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pilot scored a 0 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Pilot would recommend the brand to a friend. ENPS measures how likely Pilot employees would recommend working at Pilot to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 65% | Promoters |
|---|---|
| 22% | Passive |
| 13% | Detractors |
