100
NPS
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Pilot44
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About Pilot44 Brand
Pilot44 is an innovation lab focused specifically on helping brands more effectively discover, pilot and employ digital technologies
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Pilot44 NPS
Pilot44's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Pilot44's customers would recommend using the product based on a scale of -100 to 100.
Pilot44 Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Pilot44 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pilot44 Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pilot44 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pilot44 Product Quality
5/5
Pilot44 has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pilot44 overall Product Quality score rated by its users and customers.
Pilot44 Product Information
Pilot44’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.pilot44.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Enterprise
Media
SaaS
Sports & Entertainment
Pilot44 Pricing
Pilot44 ROI & Value For Money
5/5
Pilot44 has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pilot44 overall ROI score rated by its users and customers.
Pilot44 Customer Satisfaction (CSAT)
Pilot44 Customer Satisfaction (CSAT) Score
100 / 100
Pilot44 has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pilot44 Customer Service
5/5
Pilot44 has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pilot44 overall Customer Service score rated by its users and customers.
About Pilot44's Customer Service
Address
San Francisco, CA
Website
http://www.pilot44.com
Consumer vs. Employees
Pilot44 scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Pilot44 would recommend the brand to a friend. ENPS measures how likely Pilot44 employees would recommend working at Pilot44 to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
