50
NPS
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Pilotpen
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About Pilotpen's Brand
Pilot Pen is the third largest writing instrument company in the United States.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Pilotpen NPS
Pilotpen's Net Promoter Score (NPS) is a 50 with 64% Promoters, 22% Passives, and 14% Detractors. Net Promoter Score tracks whether Pilotpen's customers would recommend using the product based on a scale of -100 to 100.
Pilotpen Overall NPS
| 64% | Promoters |
|---|---|
| 22% | Passives |
| 14% | Detractors |
Pilotpen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jul 2021 50 | Jul 2021 | 50 |
Nov 2022 66 | Nov 2022 | 66 |
Sep 2023 50 | Sep 2023 | 50 |
Nov 2023 20 | Nov 2023 | 20 |
Feb 2024 27 | Feb 2024 | 27 |
Sep 2024 38 | Sep 2024 | 38 |
Oct 2024 44 | Oct 2024 | 44 |
Jan 2025 50 | Jan 2025 | 50 |
Mar 2025 42 | Mar 2025 | 42 |
Oct 2025 46 | Oct 2025 | 46 |
Jan 2026 50 | Jan 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pilotpen NPS by Gender
Pilotpen's NPS was rated 50 by Female customers on Comparably.
Female
50
Pilotpen's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Male
N/A
Pilotpen's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Pilotpen NPS by Usage
Pilotpen's NPS was rated 67 points by customers who have used Pilotpen's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 67 | Over 10 Years | 67 |
Pilotpen Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Pilotpen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pilotpen Customer Loyalty Score by Gender
Pilotpen's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pilotpen.
Female
100%
Yes
Male
N/A
Yes
Pilotpen Customer Loyalty Score by Usage
Pilotpen's Customer Loyalty score was rated 100% by customers who have used Pilotpen's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pilotpen Product Quality
4.1/5
Pilotpen has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Pilotpen Product Information
Pilotpen’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://pilotpen.us
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Pilotpen Product Quality
Pilotpen's Product Quality score was rated highest by customers who have used Pilotpen's products/services for Over 10 Years.
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Ranked Pilotpen Product Quality the Highest
Pilotpen Product Quality Score by Gender
Pilotpen's Product Quality score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pilotpen.
Female
3.9/5
Male
N/A
Pilotpen Product Quality Score by Usage
Pilotpen's Product Quality score was rated 4.6 stars by customers who have used Pilotpen's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pilotpen Pricing
Pilotpen ROI & Value For Money
3.7/5
Pilotpen has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Pilotpen ROI
Pilotpen's ROI score was rated highest by customers who have used Pilotpen's products/services for Over 10 Years.
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Ranked Pilotpen ROI the Highest
Pilotpen ROI Score by Gender
Pilotpen's ROI score was rated 3.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pilotpen.
Female
3.7/5
Male
N/A
Pilotpen ROI Score by Usage
Pilotpen's ROI score was rated 4.5 stars by customers who have used Pilotpen's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pilotpen Customer Satisfaction (CSAT)
Pilotpen Customer Satisfaction (CSAT) Score
82 / 100
Pilotpen has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pilotpen Customer Satisfaction
Pilotpen's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Pilotpen's Customer Satisfaction.
Ranked Pilotpen Customer Satisfaction the Highest
Pilotpen Customer Satisfaction Score by Gender
Pilotpen's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pilotpen.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Pilotpen Customer Service
3.8/5
Pilotpen has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Pilotpen's Customer Service
Address
Jacksonville, FL
Website
http://pilotpen.us
Quick Insights into Pilotpen Customer Service
Pilotpen's Customer Service score was rated highest by customers who have used Pilotpen's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Pilotpen's Customer Service score.
Ranked Pilotpen Customer Service the Highest
Pilotpen Customer Service Score by Gender
Pilotpen's Customer Service score was rated 3.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pilotpen.
Female
3.9/5
Male
N/A
Pilotpen Customer Service Score by Usage
Pilotpen's Customer Service score was rated 4.8 stars by customers who have used Pilotpen's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Pilotpen as an Employer
3.7/5
Pilotpen has a 3.7/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Pilotpen scored a 50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Pilotpen would recommend the brand to a friend. ENPS measures how likely Pilotpen employees would recommend working at Pilotpen to a friend.
Net Promoter Score
50
NPS Score
| 64% | Promoters |
|---|---|
| 22% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
