40
NPS
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Pilotpen
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About Pilotpen's Brand
Pilot Pen is the third largest writing instrument company in the United States.
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Pilotpen NPS
Pilotpen's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Pilotpen's customers would recommend using the product based on a scale of -100 to 100.
Pilotpen Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Pilotpen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 50 | Jul 2021 | 50 |
Nov 2022 66 | Nov 2022 | 66 |
Sep 2023 50 | Sep 2023 | 50 |
Nov 2023 20 | Nov 2023 | 20 |
Feb 2024 27 | Feb 2024 | 27 |
Sep 2024 38 | Sep 2024 | 38 |
Oct 2024 44 | Oct 2024 | 44 |
Jan 2025 50 | Jan 2025 | 50 |
Mar 2025 42 | Mar 2025 | 42 |
Oct 2025 46 | Oct 2025 | 46 |
Jan 2026 50 | Jan 2026 | 50 |
May 2026 40 | May 2026 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pilotpen NPS by Gender
Female customers rated Pilotpen's NPS 50 points higher than Male customers.
Male
0
Pilotpen's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
50
Pilotpen's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Pilotpen NPS by Ethnicity
Pilotpen's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Pilotpen NPS by Usage
Pilotpen's NPS was rated 67 points by customers who have used Pilotpen's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 67 | Over 10 Years | 67 |
Pilotpen Customer Reviews
Out of the 2 Pilotpen customer reviews 1 was positive and 1 was constructive. Pilotpen customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Pilotpen Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Pilotpen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pilotpen Customer Loyalty Score by Gender
Female customers rated Pilotpen's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pilotpen.
Male
70%
Yes
Female
100%
Yes
Pilotpen Customer Loyalty Score by Ethnicity
Pilotpen's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pilotpen.
70
out of 100
Caucasian
Pilotpen Customer Loyalty Score by Usage
Pilotpen's Customer Loyalty score was rated 100% by customers who have used Pilotpen's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pilotpen Product Quality
4/5
Pilotpen has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Pilotpen Product Information
Pilotpen’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://pilotpen.us
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Pilotpen Product Quality
Pilotpen's Product Quality score was rated highest by customers who have used Pilotpen's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Pilotpen Product Quality the Highest
Ranked Pilotpen Product Quality the Lowest
Pilotpen Product Quality Score by Gender
Female customers rated Pilotpen's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pilotpen.
Male
3.8/5
Female
3.9/5
Pilotpen Product Quality Score by Ethnicity
Pilotpen's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pilotpen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Pilotpen Product Quality Score by Usage
Pilotpen's Product Quality score was rated 4.6 stars by customers who have used Pilotpen's products/services for Over 10 Years.
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Pilotpen Pricing
Pilotpen ROI & Value For Money
3.6/5
Pilotpen has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Pilotpen ROI
Pilotpen's ROI score was rated highest by customers who have used Pilotpen's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Pilotpen ROI the Highest
Ranked Pilotpen ROI the Lowest
Pilotpen ROI Score by Gender
Female customers rated Pilotpen's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pilotpen.
Male
3.5/5
Female
3.7/5
Pilotpen ROI Score by Ethnicity
Pilotpen's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pilotpen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Pilotpen ROI Score by Usage
Pilotpen's ROI score was rated 4.5 stars by customers who have used Pilotpen's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pilotpen Customer Satisfaction (CSAT)
Pilotpen Customer Satisfaction (CSAT) Score
75 / 100
Pilotpen has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pilotpen Customer Satisfaction
Pilotpen's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Pilotpen's Customer Satisfaction.
Ranked Pilotpen Customer Satisfaction the Highest
Ranked Pilotpen Customer Satisfaction the Lowest
Pilotpen Customer Satisfaction Score by Gender
Pilotpen's Customer Satisfaction score was rated 67 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pilotpen.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Pilotpen Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pilotpen's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Pilotpen.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Pilotpen Customer Service
3.6/5
Pilotpen has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Pilotpen's Customer Service
Address
Jacksonville, FL
Website
http://pilotpen.us
Quick Insights into Pilotpen Customer Service
Pilotpen's Customer Service score was rated highest by customers who have used Pilotpen's products/services for Over 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Pilotpen's Customer Service score.
Ranked Pilotpen Customer Service the Highest
Ranked Pilotpen Customer Service the Lowest
Pilotpen Customer Service Score by Gender
Female customers rated Pilotpen's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pilotpen.
Male
3.5/5
Female
3.9/5
Pilotpen Customer Service Score by Ethnicity
Pilotpen's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pilotpen.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Pilotpen Customer Service Score by Usage
Pilotpen's Customer Service score was rated 4.8 stars by customers who have used Pilotpen's products/services for Over 10 Years.
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Pilotpen as an Employer
3.7/5
Pilotpen has a 3.7/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Pilotpen scored a 40 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Pilotpen would recommend the brand to a friend. ENPS measures how likely Pilotpen employees would recommend working at Pilotpen to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
