-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PINCHme
Marketing or Exec? Claim Your Free Account
About PINCHme's Brand
PINCHme allows consumers to try products from the world's leading brands for free in exchange for their feedback.
Brand at a Glance
66%
Customer Loyalty
2.2/5
Product Quality
2.3/5
Pricing
1.6/5
Customer Service
PINCHme NPS
PINCHme's Net Promoter Score (NPS) is a -50 with 20% Promoters, 10% Passives, and 70% Detractors. Net Promoter Score tracks whether PINCHme's customers would recommend using the product based on a scale of -100 to 100.
PINCHme Overall NPS
| 20% | Promoters |
|---|---|
| 10% | Passives |
| 70% | Detractors |
PINCHme NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
May 2021 0 | May 2021 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Mar 2022 0 | Mar 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 -17 | Oct 2022 | -17 |
May 2023 -29 | May 2023 | -29 |
Nov 2023 -37 | Nov 2023 | -37 |
Feb 2024 -44 | Feb 2024 | -44 |
Mar 2024 -50 | Mar 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PINCHme Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of PINCHme users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PINCHme Product Quality
2.2/5
PINCHme has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PINCHme's overall Product Quality score rated by its users and customers.
PINCHme Product Information
PINCHme’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.pinchme.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Ecommerce and Marketplaces
Marketplaces
PINCHme Pricing
PINCHme ROI & Value For Money
2.3/5
PINCHme has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PINCHme's overall ROI score rated by its users and customers.
PINCHme Customer Satisfaction (CSAT)
PINCHme Customer Satisfaction (CSAT) Score
43 / 100
PINCHme has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PINCHme Customer Service
1.6/5
PINCHme has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PINCHme's overall Customer Service score rated by its users and customers.
About PINCHme's Customer Service
Address
New York City, NY
Website
http://www.pinchme.com
PINCHme as an Employer
3.3/5
PINCHme has a 3.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PINCHme scored a -50 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of PINCHme would recommend the brand to a friend. ENPS measures how likely PINCHme employees would recommend working at PINCHme to a friend.
Net Promoter Score
-50
NPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
