-40
NPS
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Ping An Bank Company
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About Ping An Bank Company's Brand
Provider of commercial banking services. The company offers financial services to both corporate and individual clients throughout China. It involves deposit, loan, international & domestic settlement, currency trading, letter of credit & other related services. It offers services like insurance, investments, migration, internet finance and among others.
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
2.1/5
Customer Service
Ping An Bank Company NPS
Ping An Bank Company's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Ping An Bank Company's customers would recommend using the product based on a scale of -100 to 100.
Ping An Bank Company Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Ping An Bank Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Nov 2022 -66 | Nov 2022 | -66 |
Jul 2023 -25 | Jul 2023 | -25 |
Sep 2025 -40 | Sep 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ping An Bank Company NPS by Gender
Ping An Bank Company's NPS was rated -100 by Male customers on Comparably.
Male
-100
Ping An Bank Company's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Ping An Bank Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ping An Bank Company NPS by Age
Ping An Bank Company's NPS was rated -100 points by customers ages 51-55 on Comparably.
Ping An Bank Company Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Ping An Bank Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ping An Bank Company Customer Loyalty Score by Gender
Ping An Bank Company's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ping An Bank Company.
Male
70%
Yes
Female
N/A
Yes
Ping An Bank Company Customer Loyalty Score by Age
Ping An Bank Company's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ping An Bank Company.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
Ping An Bank Company Product Quality
2.5/5
Ping An Bank Company has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ping An Bank Company's overall Product Quality score rated by its users and customers.
Ping An Bank Company Product Information
Ping An Bank Company’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.bank.pingan.com
- Company Size
- 10,000+ Employees
Quick Insights into Ping An Bank Company Product Quality
Ping An Bank Company's Product Quality score was rated highest by customers ages 51-55.
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Ranked Ping An Bank Company Product Quality the Highest
Ping An Bank Company Product Quality Score by Gender
Ping An Bank Company's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ping An Bank Company.
Male
1.5/5
Female
N/A
Ping An Bank Company Product Quality Score by Age
Ping An Bank Company's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ping An Bank Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Ping An Bank Company Pricing
Ping An Bank Company ROI & Value For Money
2/5
Ping An Bank Company has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into Ping An Bank Company ROI
Ping An Bank Company's ROI score was rated highest by customers ages 51-55.
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Ranked Ping An Bank Company ROI the Highest
Ping An Bank Company ROI Score by Gender
Ping An Bank Company's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ping An Bank Company.
Male
1.5/5
Female
N/A
Ping An Bank Company ROI Score by Age
Ping An Bank Company's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ping An Bank Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Ping An Bank Company Customer Satisfaction (CSAT)
Ping An Bank Company Customer Satisfaction (CSAT) Score
50 / 100
Ping An Bank Company has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ping An Bank Company Customer Service
2.1/5
Ping An Bank Company has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Ping An Bank Company's Customer Service
Address
5047 East Shennan Road, Shenzhen, 518001 British Indian Ocean
Website
www.bank.pingan.com
Phone Number
7
Quick Insights into Ping An Bank Company Customer Service
Ping An Bank Company's Customer Service score was rated highest by customers ages 51-55.
Sign Up to unlock insights into how customers have ranked Ping An Bank Company's Customer Service score.
Ranked Ping An Bank Company Customer Service the Highest
Ping An Bank Company Customer Service Score by Gender
Ping An Bank Company's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ping An Bank Company.
Male
1.5/5
Female
N/A
Ping An Bank Company Customer Service Score by Age
Ping An Bank Company's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ping An Bank Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Ping An Bank Company as an Employer
Consumer vs. Employees
Ping An Bank Company scored a -40 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Ping An Bank Company would recommend the brand to a friend. ENPS measures how likely Ping An Bank Company employees would recommend working at Ping An Bank Company to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
