35
NPS
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Brand Page
Pingboard
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About Pingboard's Brand
Pingboard gives your employees access to essential information about people, teams, and the company. It’s how people keep up with who's who and what’s new, see when coworkers are available, and celebrate each other. Pingboard helps new hires onboard faster, surfaces engaging info at just the right time, and helps people connect with their coworkers on a deeper level.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Pingboard NPS
Pingboard's Net Promoter Score (NPS) is a 35 with 53% Promoters, 29% Passives, and 18% Detractors. Net Promoter Score tracks whether Pingboard's customers would recommend using the product based on a scale of -100 to 100.
Pingboard Overall NPS
| 53% | Promoters |
|---|---|
| 29% | Passives |
| 18% | Detractors |
Pingboard NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
Mar 2022 35 | Mar 2022 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pingboard NPS by Usage
Pingboard's NPS was rated the highest by customers who have used Pingboard's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 58 | 1 to 2 Years | 58 |
Pingboard Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pingboard users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pingboard Product Quality
4.5/5
Pingboard has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pingboard's overall Product Quality score rated by its users and customers.
Pingboard Product Information
Pingboard serves markets in the United States, Australia, Canada, and United Kingdom. Pingboard supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Pingboard’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.pingboard.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Workforce Management Software
Employee Scheduling Software
Human Resources (HR) Software
Employee Engagement Software
Absence & Leave Management Software
Org Chart Software
Diagram Software
Succession Planning Software
Strategic Planning Software
Pingboard Pricing
Pingboard ROI & Value For Money
4.5/5
Pingboard has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pingboard's overall ROI score rated by its users and customers.
Pingboard Pricing Plans
Pingboard has a pricing structure that accommodates small and medium businesses. Starting from $49/month, Pingboard uses a subscription model and offers the following: Pingboard base plan is 100% FREE. Designed for individuals looking to build a stunning org chart. and Paid plans start at $49 per month and offers an intelligent org chart for your entire company. Connecting Pingboard to your HRIS system for an au.
Who Uses Pingboard?
Small Businesses
Medium Businesses
Pingboard Customer Satisfaction (CSAT)
Pingboard Customer Satisfaction (CSAT) Score
100 / 100
Pingboard has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pingboard Customer Service
5/5
Pingboard has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pingboard's overall Customer Service score rated by its users and customers.
About Pingboard's Customer Service
Address
21750 Hardy Oak Blvd Ste 104. PMB 46048, Austin, TX 78704
Website
http://www.pingboard.com
Phone Number
1(877) 733-5157
Pingboard as an Employer
4.6/5
Pingboard has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pingboard scored a 35 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Pingboard would recommend the brand to a friend. ENPS measures how likely Pingboard employees would recommend working at Pingboard to a friend.
Net Promoter Score
35
NPS Score
| 53% | Promoters |
|---|---|
| 29% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
