39
NPS
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Pinnacle Financial Partners
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About Pinnacle Financial Partners' Brand
Brand at a Glance
77%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.4/5
Customer Service
Pinnacle Financial Partners NPS
Pinnacle Financial Partners's Net Promoter Score (NPS) is a 39 with 65% Promoters, 9% Passives, and 26% Detractors. Net Promoter Score tracks whether Pinnacle Financial Partners's customers would recommend using the product based on a scale of -100 to 100.
Pinnacle Financial Partners Overall NPS
| 65% | Promoters |
|---|---|
| 9% | Passives |
| 26% | Detractors |
Pinnacle Financial Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 18 | Oct 2022 | 18 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 30 | Jan 2023 | 30 |
Feb 2023 36 | Feb 2023 | 36 |
Mar 2023 39 | Mar 2023 | 39 |
Aug 2023 37 | Aug 2023 | 37 |
Feb 2025 40 | Feb 2025 | 40 |
Apr 2025 44 | Apr 2025 | 44 |
Jul 2025 47 | Jul 2025 | 47 |
Nov 2025 42 | Nov 2025 | 42 |
Mar 2026 39 | Mar 2026 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pinnacle Financial Partners NPS by Gender
Pinnacle Financial Partners's NPS was rated 34 by Male customers on Comparably.
Male
34
Pinnacle Financial Partners's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Pinnacle Financial Partners's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Pinnacle Financial Partners NPS by Ethnicity
Pinnacle Financial Partners's NPS was rated 60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Pinnacle Financial Partners NPS by Usage
Pinnacle Financial Partners's NPS was rated 60 points by customers who have used Pinnacle Financial Partners's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 60 | 2 to 5 Years | 60 |
Pinnacle Financial Partners Customer Reviews
Out of the 2 Pinnacle Financial Partners customer reviews 1 was positive and 1 was constructive. Pinnacle Financial Partners customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Pinnacle Financial Partners Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Pinnacle Financial Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pinnacle Financial Partners Customer Loyalty Score by Gender
Pinnacle Financial Partners's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Pinnacle Financial Partners.
Male
70%
Yes
Female
N/A
Yes
Pinnacle Financial Partners Customer Loyalty Score by Ethnicity
Pinnacle Financial Partners's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pinnacle Financial Partners.
82
out of 100
Caucasian
Pinnacle Financial Partners Customer Loyalty Score by Usage
Pinnacle Financial Partners's Customer Loyalty score was rated 82% by customers who have used Pinnacle Financial Partners's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Pinnacle Financial Partners Product Quality
4.3/5
Pinnacle Financial Partners has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Pinnacle Financial Partners Product Information
Pinnacle Financial Partners’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.pnfp.com
Quick Insights into Pinnacle Financial Partners Product Quality
Pinnacle Financial Partners's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Pinnacle Financial Partners' Product Quality.
Ranked Pinnacle Financial Partners Product Quality the Highest
Pinnacle Financial Partners Product Quality Score by Gender
Pinnacle Financial Partners's Product Quality score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Pinnacle Financial Partners.
Male
4.2/5
Female
N/A
Pinnacle Financial Partners Product Quality Score by Ethnicity
Pinnacle Financial Partners's Product Quality score was rated 4.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pinnacle Financial Partners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Pinnacle Financial Partners Product Quality Score by Usage
Pinnacle Financial Partners's Product Quality score was rated 4.6 stars by customers who have used Pinnacle Financial Partners's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pinnacle Financial Partners Pricing
Pinnacle Financial Partners ROI & Value For Money
4.2/5
Pinnacle Financial Partners has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Pinnacle Financial Partners ROI
Pinnacle Financial Partners's ROI score was rated highest by customers who have used Pinnacle Financial Partners's products/services for 2 to 5 Years.
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Ranked Pinnacle Financial Partners ROI the Highest
Pinnacle Financial Partners ROI Score by Gender
Pinnacle Financial Partners's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Pinnacle Financial Partners.
Male
4.2/5
Female
N/A
Pinnacle Financial Partners ROI Score by Ethnicity
Pinnacle Financial Partners's ROI score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pinnacle Financial Partners.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Pinnacle Financial Partners ROI Score by Usage
Pinnacle Financial Partners's ROI score was rated 4.6 stars by customers who have used Pinnacle Financial Partners's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Pinnacle Financial Partners Customer Satisfaction (CSAT)
Pinnacle Financial Partners Customer Satisfaction (CSAT) Score
93 / 100
Pinnacle Financial Partners has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pinnacle Financial Partners Customer Satisfaction
Pinnacle Financial Partners's Customer Satisfaction score was rated highest by Male customers.
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Ranked Pinnacle Financial Partners Customer Satisfaction the Highest
Pinnacle Financial Partners Customer Satisfaction Score by Gender
Pinnacle Financial Partners's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Pinnacle Financial Partners.
83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Pinnacle Financial Partners Customer Service
4.4/5
Pinnacle Financial Partners has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Pinnacle Financial Partners's Customer Service
Website
http://www.pnfp.com
Quick Insights into Pinnacle Financial Partners Customer Service
Pinnacle Financial Partners's Customer Service score was rated highest by customers who have used Pinnacle Financial Partners's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Pinnacle Financial Partners' Customer Service score.
Ranked Pinnacle Financial Partners Customer Service the Highest
Pinnacle Financial Partners Customer Service Score by Gender
Pinnacle Financial Partners's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Pinnacle Financial Partners.
Male
5/5
Female
N/A
Pinnacle Financial Partners Customer Service Score by Ethnicity
Pinnacle Financial Partners's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pinnacle Financial Partners.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Pinnacle Financial Partners Customer Service Score by Usage
Pinnacle Financial Partners's Customer Service score was rated 5 stars by customers who have used Pinnacle Financial Partners's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Pinnacle Financial Partners as an Employer
4.0/5
Pinnacle Financial Partners has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
CEO of Pinnacle Financial Partners
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Pinnacle Financial Partners scored a 39 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Pinnacle Financial Partners would recommend the brand to a friend. ENPS measures how likely Pinnacle Financial Partners employees would recommend working at Pinnacle Financial Partners to a friend.
Net Promoter Score
39
NPS Score
| 65% | Promoters |
|---|---|
| 9% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 74% | Promoters |
|---|---|
| 5% | Passive |
| 21% | Detractors |
