-23
NPS
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Pinnacle Group
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About Pinnacle Group's Brand
Pinnacle Group is a leading provider of information technology services and workforce solutions.
Brand at a Glance
54%
Customer Loyalty
3/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Pinnacle Group NPS
Pinnacle Group's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Pinnacle Group's customers would recommend using the product based on a scale of -100 to 100.
Pinnacle Group Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Pinnacle Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2022 -50 | Nov 2022 | -50 |
Apr 2023 -75 | Apr 2023 | -75 |
Sep 2023 -51 | Sep 2023 | -51 |
Feb 2024 -29 | Feb 2024 | -29 |
Jul 2024 -37 | Jul 2024 | -37 |
Aug 2025 -22 | Aug 2025 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pinnacle Group Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Pinnacle Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pinnacle Group Product Quality
3/5
Pinnacle Group has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Pinnacle Group's overall Product Quality score rated by its users and customers.
Pinnacle Group Product Information
Pinnacle Group’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.pinnacle1.com
- Company Size
- 1,001-5,000 Employees
Industry
Staffing and Recruiting
Pinnacle Group Pricing
Pinnacle Group ROI & Value For Money
3.5/5
Pinnacle Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Pinnacle Group Customer Satisfaction (CSAT)
Pinnacle Group Customer Satisfaction (CSAT) Score
43 / 100
Pinnacle Group has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pinnacle Group Customer Service
3.8/5
Pinnacle Group has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Pinnacle Group's Customer Service
Address
5501 Lyndon B. Johnson Freeway, Suite 600, Dallas, TX 75240
Website
http://www.pinnacle1.com
Phone Number
2147402424
Pinnacle Group's Social Links
Pinnacle Group as an Employer
3.5/5
Pinnacle Group has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Pinnacle Group scored a -23 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Pinnacle Group would recommend the brand to a friend. ENPS measures how likely Pinnacle Group employees would recommend working at Pinnacle Group to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
