100
NPS
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Pinnacle West
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About Pinnacle West's Brand
Pinnacle West Capital provides retail and wholesale electric services.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Pinnacle West NPS
Pinnacle West's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Pinnacle West's customers would recommend using the product based on a scale of -100 to 100.
Pinnacle West Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Pinnacle West NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pinnacle West Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pinnacle West users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pinnacle West Product Quality
2.2/5
Pinnacle West has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Pinnacle West Product Information
Pinnacle West’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- www.pinnaclewest.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Pinnacle West Pricing
Pinnacle West ROI & Value For Money
2.5/5
Pinnacle West has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Pinnacle West Customer Satisfaction (CSAT)
Pinnacle West Customer Satisfaction (CSAT) Score
100 / 100
Pinnacle West has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pinnacle West Customer Service
5/5
Pinnacle West has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Pinnacle West's Customer Service
Address
Phoenix, AZ
Website
www.pinnaclewest.com
Pinnacle West as an Employer
3.5/5
Pinnacle West has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pinnacle West scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Pinnacle West would recommend the brand to a friend. ENPS measures how likely Pinnacle West employees would recommend working at Pinnacle West to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
