20
NPS
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Pioneer Natural Resources
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About Pioneer Natural Resources' Brand
Pioneer Natural Resources Co. is an Irving, Texas-based, large, independent oil and gas company.
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Pioneer Natural Resources NPS
Pioneer Natural Resources's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Pioneer Natural Resources's customers would recommend using the product based on a scale of -100 to 100.
Pioneer Natural Resources Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Pioneer Natural Resources NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Mar 2023 -50 | Mar 2023 | -50 |
Jul 2023 0 | Jul 2023 | 0 |
Feb 2024 25 | Feb 2024 | 25 |
Jan 2026 20 | Jan 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pioneer Natural Resources Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Pioneer Natural Resources users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pioneer Natural Resources Product Quality
3.5/5
Pioneer Natural Resources has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pioneer Natural Resources' overall Product Quality score rated by its users and customers.
Pioneer Natural Resources Product Information
Pioneer Natural Resources’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.pxd.com/
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Energy
Pioneer Natural Resources Pricing
Pioneer Natural Resources ROI & Value For Money
3.3/5
Pioneer Natural Resources has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Pioneer Natural Resources Customer Satisfaction (CSAT)
Pioneer Natural Resources Customer Satisfaction (CSAT) Score
80 / 100
Pioneer Natural Resources has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pioneer Natural Resources Customer Service
3.3/5
Pioneer Natural Resources has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Pioneer Natural Resources' overall Customer Service score rated by its users and customers.
About Pioneer Natural Resources's Customer Service
Address
777 Hidden Ridge, Irving, TX 75038
Website
http://www.pxd.com/
Phone Number
(972)444-9001
Pioneer Natural Resources as an Employer
4.3/5
Pioneer Natural Resources has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of Pioneer Natural Resources
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Pioneer Natural Resources scored a 20 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Pioneer Natural Resources would recommend the brand to a friend. ENPS measures how likely Pioneer Natural Resources employees would recommend working at Pioneer Natural Resources to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
