34
NPS
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Piper
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About Piper's Brand
Piper is the leading private equity firm specialising in consumer brands with strong growth potential.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Piper NPS
Piper's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Piper's customers would recommend using the product based on a scale of -100 to 100.
Piper Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Piper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Oct 2025 33 | Oct 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Piper Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Piper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Piper Product Quality
4.1/5
Piper has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Piper Product Information
Piper’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.piper.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Marketplaces
Mobile App
SaaS
Piper Pricing
Piper ROI & Value For Money
4/5
Piper has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Piper Customer Satisfaction (CSAT)
Piper Customer Satisfaction (CSAT) Score
100 / 100
Piper has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Piper Customer Service
3.8/5
Piper has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Piper's Customer Service
Address
Ottawa, OH
Website
http://www.piper.com
Piper as an Employer
2.4/5
Piper has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Piper scored a 34 for Net Promoter Score and a -78 for Employee Net Promoter Score. NPS gauges how likely a customer of Piper would recommend the brand to a friend. ENPS measures how likely Piper employees would recommend working at Piper to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-78
eNPS Score
| 11% | Promoters |
|---|---|
| 0% | Passive |
| 89% | Detractors |
