17
NPS
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Pipl
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About Pipl's Brand
Pipl is a people data company that makes it easy for anyone to get contact, social, demographic and professional information about people.
Brand at a Glance
60%
Customer Loyalty
3.4/5
Product Quality
2.7/5
Pricing
3.3/5
Customer Service
Pipl NPS
Pipl's Net Promoter Score (NPS) is a 17 with 41% Promoters, 35% Passives, and 24% Detractors. Net Promoter Score tracks whether Pipl's customers would recommend using the product based on a scale of -100 to 100.
Pipl Overall NPS
| 41% | Promoters |
|---|---|
| 35% | Passives |
| 24% | Detractors |
Pipl NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 16 | Aug 2020 | 16 |
Dec 2020 23 | Dec 2020 | 23 |
May 2021 13 | May 2021 | 13 |
Nov 2023 19 | Nov 2023 | 19 |
Oct 2024 18 | Oct 2024 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pipl NPS by Usage
Pipl's NPS was rated 20 points by customers who have used Pipl's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 20 | 2 to 5 Years | 20 |
Pipl Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Pipl users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pipl Product Quality
3.4/5
Pipl has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pipl's overall Product Quality score rated by its users and customers.
Pipl Product Information
Pipl serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Pipl supports Web devices and offers products for small, medium, and large sized businesses.
Pipl’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://pipl.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Enterprise
SaaS
Languages Supported
English
Portuguese
Spanish
Product Type
Financial Fraud Detection Software
Quick Insights into Pipl Product Quality
Pipl's Product Quality score was rated highest by customers who have used Pipl's products/services for Less than 1 Year.
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Ranked Pipl Product Quality the Highest
Pipl Product Quality Score by Usage
Pipl's Product Quality score was rated 3.5 stars by customers who have used Pipl's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Pipl Pricing
Pipl ROI & Value For Money
2.7/5
Pipl has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pipl's overall ROI score rated by its users and customers.
Pipl Pricing Plans
Pipl has a pricing structure that accommodates small, medium, and large businesses. Starting from $100, Pipl uses a subscription model.
Who Uses Pipl?
Small Businesses
Medium Businesses
Large Enterprises
Pipl Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pipl Customer Service
3.3/5
Pipl has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Pipl's overall Customer Service score rated by its users and customers.
About Pipl's Customer Service
Address
588 Sutter St., #140, San Francisco, CA
Website
https://pipl.com
Pipl as an Employer
2.9/5
Pipl has a 2.9/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Pipl scored a 17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Pipl would recommend the brand to a friend. ENPS measures how likely Pipl employees would recommend working at Pipl to a friend.
Net Promoter Score
17
NPS Score
| 41% | Promoters |
|---|---|
| 35% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
