PitchBook Data NPS & Customer Reviews

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PitchBook Data

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PitchBook Data

Rate this Brand

About PitchBook Data's Brand

Brand at a Glance

67%

Customer Loyalty

3.9/5

Product Quality

3.3/5

Pricing

3.6/5

Customer Service

PitchBook Data NPS

PitchBook Data's Net Promoter Score (NPS) is a 0 with 41% Promoters, 18% Passives, and 41% Detractors. Net Promoter Score tracks whether PitchBook Data's customers would recommend using the product based on a scale of -100 to 100.

PitchBook Data Overall NPS

NPS

41%	Promoters
18%	Passives
41%	Detractors

PitchBook Data NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2021 75	Oct 2021	75
Dec 2021 49	Dec 2021	49
Apr 2022 43	Apr 2022	43
Aug 2022 25	Aug 2022	25
Oct 2022 22	Oct 2022	22
Jan 2023 10	Jan 2023	10
Apr 2023 0	Apr 2023	0
May 2023 8	May 2023	8
Jul 2023 16	Jul 2023	16
Sep 2023 13	Sep 2023	13
Feb 2024 5	Feb 2024	5
Apr 2024 0	Apr 2024	0

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

PitchBook Data NPS by Gender

PitchBook Data's NPS was rated 34 by Male customers on Comparably.

Male

PitchBook Data's NPS was rated 34 by Male customers on Comparably.

67%

Promoters

Passives

33%

Detractors

Female

N/A

PitchBook Data's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

PitchBook Data NPS by Ethnicity

PitchBook Data's NPS was rated -34 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -34	Caucasian	-34

PitchBook Data NPS by Age

PitchBook Data's NPS was rated 67 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

67%

33%

PitchBook Data NPS by Usage

PitchBook Data's NPS was rated 0 points by customers who have used PitchBook Data's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 0	1 to 2 Years	0

PitchBook Data Customer Reviews

Out of the 2 PitchBook Data customer reviews 2 were positive and 0 were constructive. PitchBook Data customer reviews reflect that all customers have a favorable experience using the products/services of the company.

PitchBook Data Customer Loyalty

67%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

67% of PitchBook Data users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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67%

33%

PitchBook Data Customer Loyalty Score by Gender

PitchBook Data's Customer Loyalty score was rated 70 by Male customers on Comparably.

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Male

70%

Yes

Female

N/A

Yes

PitchBook Data Customer Loyalty Score by Ethnicity

PitchBook Data's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

PitchBook Data Customer Loyalty Score by Age

PitchBook Data's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%

PitchBook Data Customer Loyalty Score by Usage

PitchBook Data's Customer Loyalty score was rated 40% by customers who have used PitchBook Data's products/services for 1 to 2 Years.

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1 to 2 Years	40%

PitchBook Data Customer Loyalty Score by Industry

PitchBook Data's Customer Loyalty score was rated 40% by Tech industry customers.

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Tech	40%

PitchBook Data Product Quality

3.9/5

PitchBook Data has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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PitchBook Data Product Information

PitchBook Data’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PitchBook Data's product the highest.

Website: http://pitchbook.com/

Company Size: 501-1,000 Employees

Quick Insights into PitchBook Data Product Quality

PitchBook Data's Product Quality score was rated highest by Male customers.

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Ranked PitchBook Data Product Quality the Highest

Male	4.3
1 to 2 Years	3.8
Caucasian	3.8

PitchBook Data Product Quality Score by Gender

PitchBook Data's Product Quality score was rated 4.3 by Male customers on Comparably.

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Male

4.3/5

Female

N/A

PitchBook Data Product Quality Score by Ethnicity

PitchBook Data's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8

PitchBook Data Product Quality Score by Age

PitchBook Data's Product Quality score was rated 3 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3	31-35	3

PitchBook Data Product Quality Score by Usage

PitchBook Data's Product Quality score was rated 3.8 stars by customers who have used PitchBook Data's products/services for 1 to 2 Years.

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1 to 2 Years	3.8

PitchBook Data Product Quality Score by Industry

PitchBook Data's Product Quality score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

PitchBook Data Pricing

PitchBook Data ROI & Value For Money

3.3/5

PitchBook Data has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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PitchBook Data Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into PitchBook Data ROI

PitchBook Data's ROI score was rated highest by customers ages 31-35.

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Ranked PitchBook Data ROI the Highest

31-35	4.5
1 to 2 Years	3
Tech	3

PitchBook Data ROI Score by Gender

PitchBook Data's ROI score was rated 2.8 by Male customers on Comparably.

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Male

2.8/5

Female

N/A

PitchBook Data ROI Score by Ethnicity

PitchBook Data's ROI score was rated 2 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2	Caucasian	2

PitchBook Data ROI Score by Age

PitchBook Data's ROI score was rated 4.5 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 4.5	31-35	4.5

PitchBook Data ROI Score by Usage

PitchBook Data's ROI score was rated 3 stars by customers who have used PitchBook Data's products/services for 1 to 2 Years.

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1 to 2 Years	3

PitchBook Data ROI Score by Industry

PitchBook Data's ROI score was rated 3 stars by Tech industry customers.

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Tech	3

PitchBook Data Customer Satisfaction (CSAT)

PitchBook Data Customer Satisfaction (CSAT) Score

93 / 100

PitchBook Data has an overall Customer Satisfaction score of 93 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	50%
Satisfied	43%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	7%

Very Satisfied

50%

Satisfied

43%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into PitchBook Data Customer Satisfaction

PitchBook Data's Customer Satisfaction score was rated highest by customers who have used PitchBook Data's products/services for 1 to 2 Years.

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Ranked PitchBook Data Customer Satisfaction the Highest

1 to 2 Years	100%
31-35	100%
Tech	100%

PitchBook Data Customer Satisfaction Score by Age

PitchBook Data's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PitchBook Data.

100

Breakdown

Age

Score

31-35

100%

PitchBook Data Customer Satisfaction Score by Usage

PitchBook Data's Customer Satisfaction score was rated 100 points by customers who have used PitchBook Data's products/services for 1 to 2 Years.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

1 to 2 Years	100

PitchBook Data Customer Satisfaction Score by Industry

PitchBook Data's Customer Satisfaction score was rated 100 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "PitchBook Data Customer Satisfaction Score by Industry",
	"text": "PitchBook Data's Customer Satisfaction score was rated 100 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "PitchBook Data's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
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}

Tech	100

PitchBook Data Customer Service

3.6/5

PitchBook Data has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About PitchBook Data's Customer Service

Address

901 Fifth Avenue, 98164

Website

http://pitchbook.com/

Phone Number

206-623-1986

PitchBook Data's Social Links

linkedin.com/company/pitchbook-data-inc-

Quick Insights into PitchBook Data Customer Service

PitchBook Data's Customer Service score was rated highest by customers ages 31-35.

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Ranked PitchBook Data Customer Service the Highest

31-35	4.5
1 to 2 Years	3.8
Tech	3.8

PitchBook Data Customer Service Score by Gender

PitchBook Data's Customer Service score was rated 3.6 by Male customers on Comparably.

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Male

3.6/5

Female

N/A

PitchBook Data Customer Service Score by Ethnicity

PitchBook Data's Customer Service score was rated 3 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PitchBook Data.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3

PitchBook Data Customer Service Score by Age

PitchBook Data's Customer Service score was rated 4.5 stars by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PitchBook Data.

100

Summary	Age	Customer Service Score
31-35 4.5	31-35	4.5

PitchBook Data Customer Service Score by Usage

PitchBook Data's Customer Service score was rated 3.8 stars by customers who have used PitchBook Data's products/services for 1 to 2 Years.

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1 to 2 Years	3.8

PitchBook Data Customer Service Score by Industry

PitchBook Data's Customer Service score was rated 3.8 stars by Tech industry customers.

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Tech	3.8

PitchBook Data as an Employer

4.5/5

PitchBook Data has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of PitchBook Data

John Gabbert

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

PitchBook Data scored a 0 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of PitchBook Data would recommend the brand to a friend. ENPS measures how likely PitchBook Data employees would recommend working at PitchBook Data to a friend.

Net Promoter Score

NPS Score

41%	Promoters
18%	Passive
41%	Detractors

Employee Net Promoter Score

eNPS Score

52%	Promoters
22%	Passive
26%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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