39
NPS
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Brand Page
Pixar
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About Pixar's Brand
Pixar is an American computer animation film studio producing feature and short films, and software products.
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Pixar NPS
Pixar's Net Promoter Score (NPS) is a 39 with 61% Promoters, 17% Passives, and 22% Detractors. Net Promoter Score tracks whether Pixar's customers would recommend using the product based on a scale of -100 to 100.
Pixar Overall NPS
| 61% | Promoters |
|---|---|
| 17% | Passives |
| 22% | Detractors |
Pixar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 33 | Nov 2021 | 33 |
Jan 2022 33 | Jan 2022 | 33 |
Apr 2022 43 | Apr 2022 | 43 |
May 2022 46 | May 2022 | 46 |
Aug 2022 37 | Aug 2022 | 37 |
Sep 2022 40 | Sep 2022 | 40 |
Nov 2022 39 | Nov 2022 | 39 |
Dec 2022 36 | Dec 2022 | 36 |
Jan 2023 40 | Jan 2023 | 40 |
Oct 2023 34 | Oct 2023 | 34 |
Nov 2023 37 | Nov 2023 | 37 |
Dec 2023 38 | Dec 2023 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pixar Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Pixar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pixar Product Quality
3.8/5
Pixar has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Pixar Product Information
Pixar’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.pixar.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Pixar Pricing
Pixar ROI & Value For Money
4/5
Pixar has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Pixar Customer Satisfaction (CSAT)
Pixar Customer Satisfaction (CSAT) Score
64 / 100
Pixar has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
27%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pixar Customer Service
3.9/5
Pixar has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Pixar's Customer Service
Address
1200 Park Avenue, Emeryville, CA
Website
http://www.pixar.com
Pixar as an Employer
4.6/5
Pixar has a 4.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Pixar scored a 39 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Pixar would recommend the brand to a friend. ENPS measures how likely Pixar employees would recommend working at Pixar to a friend.
Net Promoter Score
39
NPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
