0
NPS
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Pixelworks
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About Pixelworks' Brand
Pixelworks is a fabless semiconductor company that designs, develops and markets innovative video and pixel processing chips and software.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
3.5/5
Customer Service
Pixelworks NPS
Pixelworks's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Pixelworks's customers would recommend using the product based on a scale of -100 to 100.
Pixelworks Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Pixelworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
Jun 2025 0 | Jun 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pixelworks Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Pixelworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pixelworks Product Quality
3.2/5
Pixelworks has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Pixelworks' overall Product Quality score rated by its users and customers.
Pixelworks Product Information
Pixelworks’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.pixelworks.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Pixelworks Pricing
Pixelworks ROI & Value For Money
2.7/5
Pixelworks has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Pixelworks' overall ROI score rated by its users and customers.
Pixelworks Customer Satisfaction (CSAT)
Pixelworks Customer Satisfaction (CSAT) Score
50 / 100
Pixelworks has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pixelworks Customer Service
3.5/5
Pixelworks has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pixelworks' overall Customer Service score rated by its users and customers.
About Pixelworks's Customer Service
Address
224 Airport Parkway, #400, San Jose, CA
Website
http://www.pixelworks.com
Phone Number
(408)200-9200
Pixelworks as an Employer
4.1/5
Pixelworks has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pixelworks scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Pixelworks would recommend the brand to a friend. ENPS measures how likely Pixelworks employees would recommend working at Pixelworks to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
