40
NPS
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Brand Page
Pixlee
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About Pixlee's Brand
Pixlee is a visual marketing platform that helps brands market and sell by using real customer photos and videos.
Brand at a Glance
100%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Pixlee NPS
Pixlee's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Pixlee's customers would recommend using the product based on a scale of -100 to 100.
Pixlee Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
Pixlee NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
May 2022 40 | May 2022 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pixlee Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Pixlee users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pixlee Product Quality
3.6/5
Pixlee has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Pixlee's overall Product Quality score rated by its users and customers.
Pixlee Product Information
Pixlee serves markets in the United States, Europe, and Canada. Pixlee supports Web devices and offers products for medium and large sized businesses.
Pixlee’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.pixlee.com
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
Product Type
Facebook App Software
Social Media Marketing Software
Content Marketing Software
Influencer Marketing Software
Pixlee Pricing
Pixlee ROI & Value For Money
3.6/5
Pixlee has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Pixlee's overall ROI score rated by its users and customers.
Pixlee Pricing Plans
Pixlee has a pricing structure that accommodates medium and large businesses.
Who Uses Pixlee?
Medium Businesses
Large Enterprises
Pixlee Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pixlee Customer Service
3.3/5
Pixlee has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Pixlee's Customer Service
Address
625 Market St, San Francisco, CA 94105
Website
http://www.pixlee.com
Phone Number
8554749533
Pixlee's Social Links
Consumer vs. Employees
Pixlee scored a 40 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Pixlee would recommend the brand to a friend. ENPS measures how likely Pixlee employees would recommend working at Pixlee to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
