-42
NPS
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PJ Fitzpatrick
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About PJ Fitzpatrick's Brand
Established in 1980 by Pete Fitzpatrick to install roofing, siding and windows on residential homes. In 2013, we added our Bath Division which is the newest area of the company. Taking care of our customers was our primary focus and the reason for our success then and now. Our many repeat and referral customers helped us grow the business through the years.
Brand at a Glance
54%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
PJ Fitzpatrick NPS
PJ Fitzpatrick's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether PJ Fitzpatrick's customers would recommend using the product based on a scale of -100 to 100.
PJ Fitzpatrick Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
PJ Fitzpatrick NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2025 -20 | Jan 2025 | -20 |
Feb 2025 -33 | Feb 2025 | -33 |
Sep 2025 -43 | Sep 2025 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PJ Fitzpatrick NPS by Gender
PJ Fitzpatrick's NPS was rated -34 by Male customers on Comparably.
Male
-34
PJ Fitzpatrick's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
PJ Fitzpatrick's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
PJ Fitzpatrick NPS by Usage
PJ Fitzpatrick's NPS was rated 34 points by customers who have used PJ Fitzpatrick's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
PJ Fitzpatrick Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of PJ Fitzpatrick users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PJ Fitzpatrick Customer Loyalty Score by Gender
PJ Fitzpatrick's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PJ Fitzpatrick.
Male
40%
Yes
Female
N/A
Yes
PJ Fitzpatrick Customer Loyalty Score by Usage
PJ Fitzpatrick's Customer Loyalty score was rated 70% by customers who have used PJ Fitzpatrick's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PJ Fitzpatrick Product Quality
3/5
PJ Fitzpatrick has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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PJ Fitzpatrick Product Information
PJ Fitzpatrick’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://www.pjfitz.com
- Company Size
- 201-500 Employees
Industry
Construction
Quick Insights into PJ Fitzpatrick Product Quality
PJ Fitzpatrick's Product Quality score was rated highest by customers who have used PJ Fitzpatrick's products/services for Less than 1 Year.
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Ranked PJ Fitzpatrick Product Quality the Highest
PJ Fitzpatrick Product Quality Score by Gender
PJ Fitzpatrick's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PJ Fitzpatrick.
Male
2.6/5
Female
N/A
PJ Fitzpatrick Product Quality Score by Usage
PJ Fitzpatrick's Product Quality score was rated 4.6 stars by customers who have used PJ Fitzpatrick's products/services for Less than 1 Year.
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PJ Fitzpatrick Pricing
PJ Fitzpatrick ROI & Value For Money
2.8/5
PJ Fitzpatrick has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into PJ Fitzpatrick ROI
PJ Fitzpatrick's ROI score was rated highest by customers who have used PJ Fitzpatrick's products/services for Less than 1 Year.
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Ranked PJ Fitzpatrick ROI the Highest
PJ Fitzpatrick ROI Score by Gender
PJ Fitzpatrick's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
PJ Fitzpatrick ROI Score by Usage
PJ Fitzpatrick's ROI score was rated 3.5 stars by customers who have used PJ Fitzpatrick's products/services for Less than 1 Year.
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PJ Fitzpatrick Customer Satisfaction (CSAT)
PJ Fitzpatrick Customer Satisfaction (CSAT) Score
28 / 100
PJ Fitzpatrick has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PJ Fitzpatrick Customer Satisfaction
PJ Fitzpatrick's Customer Satisfaction score was rated highest by customers who have used PJ Fitzpatrick's products/services for Less than 1 Year.
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Ranked PJ Fitzpatrick Customer Satisfaction the Highest
PJ Fitzpatrick Customer Satisfaction Score by Gender
PJ Fitzpatrick's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PJ Fitzpatrick.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
PJ Fitzpatrick Customer Satisfaction Score by Usage
PJ Fitzpatrick's Customer Satisfaction score was rated 67 points by customers who have used PJ Fitzpatrick's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PJ Fitzpatrick Customer Service
3/5
PJ Fitzpatrick has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About PJ Fitzpatrick's Customer Service
Address
21 Industrial Blvd, New Castle, DE 19720
Website
https://www.pjfitz.com
Phone Number
8665055347
PJ Fitzpatrick's Social Links
Quick Insights into PJ Fitzpatrick Customer Service
PJ Fitzpatrick's Customer Service score was rated highest by customers who have used PJ Fitzpatrick's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked PJ Fitzpatrick's Customer Service score.
Ranked PJ Fitzpatrick Customer Service the Highest
PJ Fitzpatrick Customer Service Score by Gender
PJ Fitzpatrick's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PJ Fitzpatrick.
Male
3.1/5
Female
N/A
PJ Fitzpatrick Customer Service Score by Usage
PJ Fitzpatrick's Customer Service score was rated 3.5 stars by customers who have used PJ Fitzpatrick's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PJ Fitzpatrick as an Employer
4.8/5
PJ Fitzpatrick has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PJ Fitzpatrick scored a -42 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of PJ Fitzpatrick would recommend the brand to a friend. ENPS measures how likely PJ Fitzpatrick employees would recommend working at PJ Fitzpatrick to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 86% | Promoters |
|---|---|
| 11% | Passive |
| 3% | Detractors |
