-100
NPS
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Brand Page
Placester
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About Placester's Brand
Enabling real estate agents to create and launch responsive websites with integrated MLS (IDX) listing data.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Placester NPS
Placester's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Placester's customers would recommend using the product based on a scale of -100 to 100.
Placester Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Placester NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Placester Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Placester users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Placester Product Quality
1.5/5
Placester has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Placester's overall Product Quality score rated by its users and customers.
Placester Product Information
Placester’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://placester.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Real Estate
SaaS
Placester Pricing
Placester ROI & Value For Money
1.5/5
Placester has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Placester's overall ROI score rated by its users and customers.
Placester Customer Satisfaction (CSAT)
Placester Customer Satisfaction (CSAT) Score
100 / 100
Placester has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Placester Customer Service
1.5/5
Placester has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Placester's overall Customer Service score rated by its users and customers.
About Placester's Customer Service
Address
Boston, MA
Website
https://placester.com
Phone Number
(800) 728-8391
Placester as an Employer
3.7/5
Placester has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Placester scored a -100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Placester would recommend the brand to a friend. ENPS measures how likely Placester employees would recommend working at Placester to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 25% | Promoters |
|---|---|
| 33% | Passive |
| 42% | Detractors |
