59
NPS
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Plains All American Pipeline
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About Plains All American Pipeline's Brand
Plains All American Pipeline is engaged in the transportation, storage, terminalling and marketing of crude oil.
Brand at a Glance
92%
Customer Loyalty
4.1/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
Plains All American Pipeline NPS
Plains All American Pipeline's Net Promoter Score (NPS) is a 59 with 66% Promoters, 27% Passives, and 7% Detractors. Net Promoter Score tracks whether Plains All American Pipeline's customers would recommend using the product based on a scale of -100 to 100.
Plains All American Pipeline Overall NPS
| 66% | Promoters |
|---|---|
| 27% | Passives |
| 7% | Detractors |
Plains All American Pipeline NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 67 | Oct 2022 | 67 |
Dec 2022 71 | Dec 2022 | 71 |
Mar 2023 75 | Mar 2023 | 75 |
Jun 2023 66 | Jun 2023 | 66 |
Oct 2023 70 | Oct 2023 | 70 |
Dec 2023 63 | Dec 2023 | 63 |
Mar 2024 58 | Mar 2024 | 58 |
Sep 2024 62 | Sep 2024 | 62 |
Jul 2025 64 | Jul 2025 | 64 |
Sep 2025 59 | Sep 2025 | 59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plains All American Pipeline Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of Plains All American Pipeline users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Plains All American Pipeline Product Quality
4.1/5
Plains All American Pipeline has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Plains All American Pipeline's overall Product Quality score rated by its users and customers.
Plains All American Pipeline Product Information
Plains All American Pipeline’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.paalp.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Energy
Plains All American Pipeline Pricing
Plains All American Pipeline ROI & Value For Money
4.4/5
Plains All American Pipeline has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Plains All American Pipeline's overall ROI score rated by its users and customers.
Plains All American Pipeline Customer Satisfaction (CSAT)
Plains All American Pipeline Customer Satisfaction (CSAT) Score
91 / 100
Plains All American Pipeline has an overall Customer Satisfaction score of 91 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Plains All American Pipeline Customer Service
4.4/5
Plains All American Pipeline has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Plains All American Pipeline's overall Customer Service score rated by its users and customers.
About Plains All American Pipeline's Customer Service
Address
333 Clay Street, Suite 1600, Houston, TX
Website
http://www.paalp.com
Phone Number
713-646-4100
Plains All American Pipeline as an Employer
2.8/5
Plains All American Pipeline has a 2.8/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Plains All American Pipeline
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Plains All American Pipeline scored a 59 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Plains All American Pipeline would recommend the brand to a friend. ENPS measures how likely Plains All American Pipeline employees would recommend working at Plains All American Pipeline to a friend.
Net Promoter Score
59
NPS Score
| 66% | Promoters |
|---|---|
| 27% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 43% | Promoters |
|---|---|
| 5% | Passive |
| 52% | Detractors |
