-34
NPS
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Planet Aid
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About Planet Aid's Brand
Planet Aid is a 501(c)3 nonprofit organization that collects and recycles used textiles to protect the environment.
Brand at a Glance
53%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Planet Aid NPS
Planet Aid's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Planet Aid's customers would recommend using the product based on a scale of -100 to 100.
Planet Aid Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Planet Aid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 33 | Sep 2022 | 33 |
Oct 2022 0 | Oct 2022 | 0 |
Mar 2025 -20 | Mar 2025 | -20 |
Nov 2025 -33 | Nov 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Planet Aid Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Planet Aid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Planet Aid Product Quality
2.9/5
Planet Aid has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Planet Aid's overall Product Quality score rated by its users and customers.
Planet Aid Product Information
Planet Aid’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.planetaid.org/
- Company Size
- 201-500 Employees
Planet Aid Pricing
Planet Aid ROI & Value For Money
2.6/5
Planet Aid has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Planet Aid's overall ROI score rated by its users and customers.
Planet Aid Customer Satisfaction (CSAT)
Planet Aid Customer Satisfaction (CSAT) Score
50 / 100
Planet Aid has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Planet Aid Customer Service
2.6/5
Planet Aid has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Planet Aid's overall Customer Service score rated by its users and customers.
About Planet Aid's Customer Service
Website
http://www.planetaid.org/
Phone Number
(410) 630-7507
Planet Aid as an Employer
3.9/5
Planet Aid has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Planet Aid scored a -34 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Planet Aid would recommend the brand to a friend. ENPS measures how likely Planet Aid employees would recommend working at Planet Aid to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
