-57
NPS
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Planet Hollywood
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About Planet Hollywood's Brand
"Planet Hollywood owns and operates a resort, casino, restaurants and bars that offers gaming, live entertainment, dining and shopping services."
Brand at a Glance
52%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
1.6/5
Customer Service
Planet Hollywood NPS
Planet Hollywood's Net Promoter Score (NPS) is a -57 with 17% Promoters, 9% Passives, and 74% Detractors. Net Promoter Score tracks whether Planet Hollywood's customers would recommend using the product based on a scale of -100 to 100.
Planet Hollywood Overall NPS
| 17% | Promoters |
|---|---|
| 9% | Passives |
| 74% | Detractors |
Planet Hollywood NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -57 | Mar 2024 | -57 |
Apr 2024 -51 | Apr 2024 | -51 |
May 2024 -54 | May 2024 | -54 |
Jun 2024 -50 | Jun 2024 | -50 |
Aug 2024 -53 | Aug 2024 | -53 |
Sep 2024 -56 | Sep 2024 | -56 |
Oct 2024 -58 | Oct 2024 | -58 |
Nov 2024 -57 | Nov 2024 | -57 |
Dec 2024 -57 | Dec 2024 | -57 |
Feb 2025 -60 | Feb 2025 | -60 |
Jun 2025 -60 | Jun 2025 | -60 |
Oct 2025 -58 | Oct 2025 | -58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Planet Hollywood NPS by Gender
Male customers rated Planet Hollywood's NPS 22 points higher than Female customers.
Male
-64
Planet Hollywood's NPS was rated -64 by Male customers on Comparably.
7%
Promoters
22%
Passives
71%
Detractors
Female
-86
Planet Hollywood's NPS was rated -86 by Female customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors
Planet Hollywood NPS by Ethnicity
Planet Hollywood's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Other -80 | Other | -80 |
Planet Hollywood NPS by Age
Planet Hollywood's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Planet Hollywood NPS by Usage
Planet Hollywood's NPS was rated the highest by customers who have used Planet Hollywood's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -83 | Over 10 Years | -83 |
Planet Hollywood Customer Reviews
Out of the 2 Planet Hollywood customer reviews 0 were positive and 2 were constructive. Planet Hollywood customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Planet Hollywood Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Planet Hollywood users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Planet Hollywood Customer Loyalty Score by Gender
Male customers rated Planet Hollywood's Customer Loyalty score 19% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Planet Hollywood.
Male
55%
Yes
Female
36%
Yes
Planet Hollywood Customer Loyalty Score by Ethnicity
Planet Hollywood's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Planet Hollywood.
47
out of 100
Caucasian
64
out of 100
Other
Planet Hollywood Customer Loyalty Score by Age
Planet Hollywood's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Planet Hollywood.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 23% | 46-50 | 23% |
51-55 87% | 51-55 | 87% |
66+ 46% | 66+ | 46% |
Planet Hollywood Customer Loyalty Score by Usage
Planet Hollywood's Customer Loyalty score was rated the highest by customers who have used Planet Hollywood's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Planet Hollywood Product Quality
1.8/5
Planet Hollywood has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
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Planet Hollywood Product Information
Planet Hollywood’s product quality score is a 1.8 out of 5 as rated by its users and customers.
- Website
- www.planethollywood.com
- Company Size
- 51-200 Employees
Industry
Tech
Restaurants
Travel
Quick Insights into Planet Hollywood Product Quality
Planet Hollywood's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers who have used Planet Hollywood's products/services for Over 10 Years.
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Ranked Planet Hollywood Product Quality the Highest
Ranked Planet Hollywood Product Quality the Lowest
Planet Hollywood Product Quality Score by Gender
Male customers rated Planet Hollywood's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Planet Hollywood.
Male
1.6/5
Female
1.5/5
Planet Hollywood Product Quality Score by Ethnicity
Planet Hollywood's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Planet Hollywood.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Planet Hollywood Product Quality Score by Age
Planet Hollywood's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Planet Hollywood.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 2 | 51-55 | 2 |
66+ 1.8 | 66+ | 1.8 |
Planet Hollywood Product Quality Score by Usage
Planet Hollywood's Product Quality score was rated 1.5 stars by customers who have used Planet Hollywood's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Planet Hollywood Pricing
Planet Hollywood ROI & Value For Money
1.8/5
Planet Hollywood has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into Planet Hollywood ROI
Planet Hollywood's ROI score was rated highest by customers who have used Planet Hollywood's products/services for Over 10 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Planet Hollywood's ROI score.
Ranked Planet Hollywood ROI the Highest
Ranked Planet Hollywood ROI the Lowest
Planet Hollywood ROI Score by Gender
Male customers rated Planet Hollywood's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Planet Hollywood.
Male
1.8/5
Female
1.5/5
Planet Hollywood ROI Score by Ethnicity
Planet Hollywood's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Planet Hollywood.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.9 | Other | 1.9 |
Planet Hollywood ROI Score by Age
Planet Hollywood's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Planet Hollywood.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.7 | 46-50 | 1.7 |
51-55 1.6 | 51-55 | 1.6 |
66+ 1.7 | 66+ | 1.7 |
Planet Hollywood ROI Score by Usage
Planet Hollywood's ROI score was rated the highest by customers who have used Planet Hollywood's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Planet Hollywood Customer Satisfaction (CSAT)
Planet Hollywood Customer Satisfaction (CSAT) Score
22 / 100
Planet Hollywood has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
14%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
14%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Planet Hollywood Customer Satisfaction
Planet Hollywood's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked Planet Hollywood's Customer Satisfaction.
Ranked Planet Hollywood Customer Satisfaction the Highest
Ranked Planet Hollywood Customer Satisfaction the Lowest
Planet Hollywood Customer Satisfaction Score by Gender
Male customers rated Planet Hollywood's Customer Satisfaction score 24 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Planet Hollywood.
31 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 69% |
7 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 79% |
Planet Hollywood Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Planet Hollywood's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Planet Hollywood.
18 / 100
Very Satisfied
0%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
69%
CSAT according to Other
Planet Hollywood's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Planet Hollywood.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Planet Hollywood Customer Satisfaction Score by Age
Planet Hollywood's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Planet Hollywood.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% | |||||||||||||||
| 51-55 | 28% | |||||||||||||||
| 66+ | 20% |
Planet Hollywood Customer Satisfaction Score by Usage
Planet Hollywood's Customer Satisfaction score was rated the highest by customers who have used Planet Hollywood's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Planet Hollywood Customer Service
1.6/5
Planet Hollywood has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About Planet Hollywood's Customer Service
Address
Las Vegas, NV
Website
www.planethollywood.com
Quick Insights into Planet Hollywood Customer Service
Planet Hollywood's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers who have used Planet Hollywood's products/services for Over 10 Years.
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Ranked Planet Hollywood Customer Service the Highest
Ranked Planet Hollywood Customer Service the Lowest
Planet Hollywood Customer Service Score by Gender
Planet Hollywood's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Planet Hollywood.
Male
1.5/5
Female
1.5/5
Planet Hollywood Customer Service Score by Ethnicity
Planet Hollywood's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Planet Hollywood.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Planet Hollywood Customer Service Score by Age
Planet Hollywood's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Planet Hollywood.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Planet Hollywood Customer Service Score by Usage
Planet Hollywood's Customer Service score was rated 1.5 stars by customers who have used Planet Hollywood's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Planet Hollywood as an Employer
3.8/5
Planet Hollywood has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Planet Hollywood scored a -57 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Planet Hollywood would recommend the brand to a friend. ENPS measures how likely Planet Hollywood employees would recommend working at Planet Hollywood to a friend.
Net Promoter Score
-57
NPS Score
| 17% | Promoters |
|---|---|
| 9% | Passive |
| 74% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
