35
NPS
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Planful
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About Planful's Brand
Planful delivers a vision of Continuous Planning by accelerating the end-to-end FP&A process and fostering business-wide participation in agile planning and decision-making
Brand at a Glance
94%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
4.5/5
Customer Service
Planful NPS
Planful's Net Promoter Score (NPS) is a 35 with 65% Promoters, 5% Passives, and 30% Detractors. Net Promoter Score tracks whether Planful's customers would recommend using the product based on a scale of -100 to 100.
Planful Overall NPS
| 65% | Promoters |
|---|---|
| 5% | Passives |
| 30% | Detractors |
Planful NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Feb 2022 -33 | Feb 2022 | -33 |
Jul 2022 -60 | Jul 2022 | -60 |
Aug 2022 -15 | Aug 2022 | -15 |
Sep 2022 -13 | Sep 2022 | -13 |
Nov 2022 -30 | Nov 2022 | -30 |
Mar 2023 0 | Mar 2023 | 0 |
Apr 2023 32 | Apr 2023 | 32 |
Jun 2023 35 | Jun 2023 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Planful NPS by Gender
Female customers rated Planful's NPS 34 points higher than Male customers.
Male
66
Planful's NPS was rated 66 by Male customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Female
100
Planful's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Planful NPS by Ethnicity
Planful's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Planful NPS by Age
Planful's NPS was rated 100 points by customers ages 41-45 and customers ages 46-50 on Comparably.
Planful NPS by Usage
Planful's NPS was rated 100 points by customers who have used Planful's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Planful Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of Planful users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Planful Customer Loyalty Score by Gender
Planful's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Planful.
Male
100%
Yes
Female
100%
Yes
Planful Customer Loyalty Score by Ethnicity
Planful's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Planful.
100
out of 100
Caucasian
Planful Customer Loyalty Score by Age
Planful's Customer Loyalty score was rated 100% by customers ages 41-45 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Planful.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
Planful Customer Loyalty Score by Usage
Planful's Customer Loyalty score was rated 100% by customers who have used Planful's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Planful Customer Loyalty Score by Industry
Planful's Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Planful Product Quality
4.4/5
Planful has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Planful Product Information
Planful’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Planful's product the highest.
- Website
- http://www.planful.com/
- Company Size
- 201-500 Employees
Industry
Tech
Quick Insights into Planful Product Quality
Planful's Product Quality score was rated highest by customers who have used Planful's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
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Ranked Planful Product Quality the Highest
Ranked Planful Product Quality the Lowest
Planful Product Quality Score by Gender
Planful's Product Quality score was rated 5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Planful.
Male
5/5
Female
5/5
Planful Product Quality Score by Ethnicity
Planful's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Planful.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Planful Product Quality Score by Age
Planful's Product Quality score was rated 5 stars by customers ages 41-45 and customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Planful.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
46-50 5 | 46-50 | 5 |
Planful Product Quality Score by Usage
Planful's Product Quality score was rated 5 stars by customers who have used Planful's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Planful Product Quality Score by Industry
Planful's Product Quality score was rated 5 stars by both Accounting and Tech industry customers.
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Planful Pricing
Planful ROI & Value For Money
4.4/5
Planful has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Planful Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Planful.
Quick Insights into Planful ROI
Planful's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Accounting industry.
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Ranked Planful ROI the Highest
Ranked Planful ROI the Lowest
Planful ROI Score by Gender
Female customers rated Planful's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Planful.
Male
4.5/5
Female
5/5
Planful ROI Score by Ethnicity
Planful's ROI score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Planful.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Planful ROI Score by Age
Planful's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Planful.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
46-50 4.9 | 46-50 | 4.9 |
Planful ROI Score by Usage
Planful's ROI score was rated 4.9 stars by customers who have used Planful's products/services for 2 to 5 Years.
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Planful ROI Score by Industry
Planful's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Planful Customer Satisfaction (CSAT)
Planful Customer Satisfaction (CSAT) Score
77 / 100
Planful has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
69%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Planful Customer Satisfaction
Planful's Customer Satisfaction score was rated highest by customers who have used Planful's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Planful's Customer Satisfaction.
Ranked Planful Customer Satisfaction the Highest
Planful Customer Satisfaction Score by Gender
Planful's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Planful.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Planful Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Planful's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Planful.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Planful Customer Satisfaction Score by Age
Planful's Customer Satisfaction score was rated 100 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Planful.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 100% |
Planful Customer Satisfaction Score by Usage
Planful's Customer Satisfaction score was rated 100 points by customers who have used Planful's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Planful Customer Satisfaction Score by Industry
Planful's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Planful Customer Satisfaction Score by Industry",
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{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Planful's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Planful Customer Service
4.5/5
Planful has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Planful's overall Customer Service score rated by its users and customers.
About Planful's Customer Service
Address
Redwood City, CA
Website
http://www.planful.com/
Quick Insights into Planful Customer Service
Planful's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked Planful's Customer Service score.
Ranked Planful Customer Service the Highest
Ranked Planful Customer Service the Lowest
Planful Customer Service Score by Gender
Female customers rated Planful's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Planful.
Male
4.7/5
Female
5/5
Planful Customer Service Score by Ethnicity
Planful's Customer Service score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Planful.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Planful Customer Service Score by Age
Planful's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Planful.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
46-50 4.9 | 46-50 | 4.9 |
Planful Customer Service Score by Usage
Planful's Customer Service score was rated 4.9 stars by customers who have used Planful's products/services for 2 to 5 Years.
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Planful Customer Service Score by Industry
Planful's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Planful as an Employer
3.9/5
Planful has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Planful scored a 35 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Planful would recommend the brand to a friend. ENPS measures how likely Planful employees would recommend working at Planful to a friend.
Net Promoter Score
35
NPS Score
| 65% | Promoters |
|---|---|
| 5% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
