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NPS
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Plantation Products
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About Plantation Products' Brand
Your single source for quality garden seeds, wildflowers, seed starting, grow kits and lawn seed.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Plantation Products NPS
Plantation Products's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Plantation Products's customers would recommend using the product based on a scale of -100 to 100.
Plantation Products Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Plantation Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
May 2025 0 | May 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plantation Products Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Plantation Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Plantation Products Product Quality
3.2/5
Plantation Products has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Plantation Products' overall Product Quality score rated by its users and customers.
Plantation Products Product Information
Plantation Products’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.greengarden.com
- Company Size
- 51-200 Employees
Industry
Consumer Goods
Plantation Products Pricing
Plantation Products ROI & Value For Money
3.7/5
Plantation Products has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Plantation Products' overall ROI score rated by its users and customers.
Plantation Products Customer Satisfaction (CSAT)
Plantation Products Customer Satisfaction (CSAT) Score
100 / 100
Plantation Products has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Plantation Products Customer Service
3.5/5
Plantation Products has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Plantation Products' overall Customer Service score rated by its users and customers.
About Plantation Products's Customer Service
Address
202 South Washington St, Norton, MA
Website
http://www.greengarden.com
Phone Number
5082855800
Plantation Products as an Employer
4.3/5
Plantation Products has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
CEO of Plantation Products
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Plantation Products scored a 0 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Plantation Products would recommend the brand to a friend. ENPS measures how likely Plantation Products employees would recommend working at Plantation Products to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 79% | Promoters |
|---|---|
| 0% | Passive |
| 21% | Detractors |
