75
NPS
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Plante Moran
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About Plante Moran's Brand
Founded in 1924, Plante Moran is among the largest public accounting and management consulting firms in the nation, audit, tax, consulting, and wealth management firms in the nation, and for 21 years, we’ve been one of Fortune magazine’s “100 Best Companies to Work For.” Why? Because our award-winning culture is based on one simple premise: We care. We care about our clients, our staff, and the communities where we live and work. We do the right things for the right reasons. And, as our co-founder Frank Moran was fond of pointing out, we’re relatively jerk-free. (Hey—nobody’s perfect.)
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Plante Moran NPS
Plante Moran's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Plante Moran's customers would recommend using the product based on a scale of -100 to 100.
Plante Moran Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
Plante Moran NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
Mar 2024 50 | Mar 2024 | 50 |
Mar 2025 66 | Mar 2025 | 66 |
Jun 2025 75 | Jun 2025 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plante Moran Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Plante Moran users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Plante Moran Product Quality
4/5
Plante Moran has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Plante Moran Product Information
Plante Moran’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.plantemoran.com/
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Plante Moran Pricing
Plante Moran ROI & Value For Money
4/5
Plante Moran has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Plante Moran Customer Satisfaction (CSAT)
Plante Moran Customer Satisfaction (CSAT) Score
100 / 100
Plante Moran has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Plante Moran Customer Service
4.1/5
Plante Moran has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Plante Moran's Customer Service
Address
27400 Northwestern HIghway, Southfield, MI 48034
Website
https://www.plantemoran.com/
Phone Number
2483522500
