76
NPS
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Planter Weho
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About Planter Weho's Brand
short description of the company plant plant plant
Brand at a Glance
97%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Planter Weho NPS
Planter Weho's Net Promoter Score (NPS) is a 76 with 81% Promoters, 14% Passives, and 5% Detractors. Net Promoter Score tracks whether Planter Weho's customers would recommend using the product based on a scale of -100 to 100.
Planter Weho Overall NPS
| 81% | Promoters |
|---|---|
| 14% | Passives |
| 5% | Detractors |
Planter Weho NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 81 | Jul 2020 | 81 |
Aug 2020 70 | Aug 2020 | 70 |
Feb 2021 71 | Feb 2021 | 71 |
Apr 2021 80 | Apr 2021 | 80 |
May 2021 79 | May 2021 | 79 |
Jun 2021 78 | Jun 2021 | 78 |
Jul 2021 74 | Jul 2021 | 74 |
Oct 2021 76 | Oct 2021 | 76 |
Nov 2021 72 | Nov 2021 | 72 |
Dec 2021 75 | Dec 2021 | 75 |
Apr 2022 75 | Apr 2022 | 75 |
Oct 2022 75 | Oct 2022 | 75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Planter Weho NPS by Gender
Male customers rated Planter Weho's NPS 16 points higher than Female customers.
Male
83
Planter Weho's NPS was rated 83 by Male customers on Comparably.
83%
Promoters
17%
Passives
0%
Detractors
Female
67
Planter Weho's NPS was rated 67 by Female customers on Comparably.
78%
Promoters
11%
Passives
11%
Detractors
Planter Weho NPS by Ethnicity
Planter Weho's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 89 | Caucasian | 89 |
African American/Black 100 | African American/Black | 100 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Planter Weho NPS by Age
Planter Weho's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Planter Weho NPS by Usage
Planter Weho's NPS was rated the highest by customers who have used Planter Weho's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
1 to 2 Years 93 | 1 to 2 Years | 93 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 80 | 5 to 10 Years | 80 |
Planter Weho Customer Loyalty
97%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
97% of Planter Weho users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Planter Weho Customer Loyalty Score by Gender
Planter Weho's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Planter Weho.
Male
100%
Yes
Female
100%
Yes
Planter Weho Customer Loyalty Score by Ethnicity
Planter Weho's Customer Loyalty score was rated 100% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Planter Weho.
100
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Planter Weho Customer Loyalty Score by Age
Planter Weho's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
Planter Weho Customer Loyalty Score by Usage
Planter Weho's Customer Loyalty score was rated 100% by customers who have used Planter Weho's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Planter Weho Customer Loyalty Score by Industry
Planter Weho's Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Planter Weho Product Quality
4.2/5
Planter Weho has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Planter Weho Product Information
Planter Weho’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Planter Weho's product the highest. Reviewers from the Aerospace and Aviation industry rated Planter Weho the lowest at 4.
- Website
- https://www.warnerbros.com
- Company Size
- 201-500 Employees
Quick Insights into Planter Weho Product Quality
Planter Weho's Product Quality score was rated highest by customers who have used Planter Weho's products/services for Less than 1 Year, and rated lowest by customers who have used Planter Weho's products/services for 5 to 10 Years.
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Ranked Planter Weho Product Quality the Highest
Ranked Planter Weho Product Quality the Lowest
Planter Weho Product Quality Score by Gender
Male customers rated Planter Weho's Product Quality score 0.1 stars higher than Female customers.
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Male
4.1/5
Female
4/5
Planter Weho Product Quality Score by Ethnicity
Planter Weho's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Planter Weho.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Planter Weho Product Quality Score by Age
Planter Weho's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Planter Weho.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4 | 26-30 | 4 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4 | 36-40 | 4 |
Planter Weho Product Quality Score by Usage
Planter Weho's Product Quality score was rated the highest by customers who have used Planter Weho's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Planter Weho Product Quality Score by Industry
Planter Weho's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Planter Weho Pricing
Planter Weho ROI & Value For Money
4.2/5
Planter Weho has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Planter Weho Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Planter Weho.
Quick Insights into Planter Weho ROI
Planter Weho's ROI score was rated highest by customers who have used Planter Weho's products/services for Less than 1 Year, and rated lowest by African American/Black customers.
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Ranked Planter Weho ROI the Highest
Ranked Planter Weho ROI the Lowest
Planter Weho ROI Score by Gender
Female customers rated Planter Weho's ROI score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Planter Weho.
Male
3.5/5
Female
4/5
Planter Weho ROI Score by Ethnicity
Planter Weho's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Planter Weho.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Planter Weho ROI Score by Age
Planter Weho's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Planter Weho.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4 | 36-40 | 4 |
Planter Weho ROI Score by Usage
Planter Weho's ROI score was rated the highest by customers who have used Planter Weho's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Planter Weho ROI Score by Industry
Planter Weho's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Planter Weho Customer Satisfaction (CSAT)
Planter Weho Customer Satisfaction (CSAT) Score
84 / 100
Planter Weho has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
67%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Planter Weho Customer Satisfaction
Planter Weho's Customer Satisfaction score was rated highest by customers who have used Planter Weho's products/services for 5 to 10 Years.
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Ranked Planter Weho Customer Satisfaction the Highest
Planter Weho Customer Satisfaction Score by Gender
Planter Weho's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Planter Weho.
100 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Planter Weho Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Planter Weho's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Planter Weho.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Planter Weho Customer Satisfaction Score by Age
Planter Weho's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Planter Weho.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Planter Weho Customer Satisfaction Score by Usage
Planter Weho's Customer Satisfaction score was rated 100 points by customers who have used Planter Weho's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Planter Weho Customer Service
4.2/5
Planter Weho has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Planter Weho's Customer Service
Address
1 Letterman Dr, San Francisco, CA 94129
Website
https://www.warnerbros.com
Quick Insights into Planter Weho Customer Service
Planter Weho's Customer Service score was rated highest by customers who have used Planter Weho's products/services for Less than 1 Year, and rated lowest by customers ages 26-30.
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Ranked Planter Weho Customer Service the Highest
Ranked Planter Weho Customer Service the Lowest
Planter Weho Customer Service Score by Gender
Male customers rated Planter Weho's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Planter Weho.
Male
4.1/5
Female
4/5
Planter Weho Customer Service Score by Ethnicity
Planter Weho's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Planter Weho.
0
20
40
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Planter Weho Customer Service Score by Age
Planter Weho's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Planter Weho.
0
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40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4.1 | 36-40 | 4.1 |
Planter Weho Customer Service Score by Usage
Planter Weho's Customer Service score was rated the highest by customers who have used Planter Weho's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Planter Weho Customer Service Score by Industry
Planter Weho's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Planter Weho as an Employer
4.4/5
Planter Weho has a 4.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Planter Weho scored a 76 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Planter Weho would recommend the brand to a friend. ENPS measures how likely Planter Weho employees would recommend working at Planter Weho to a friend.
Net Promoter Score
76
NPS Score
| 81% | Promoters |
|---|---|
| 14% | Passive |
| 5% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 36% | Promoters |
|---|---|
| 35% | Passive |
| 29% | Detractors |
