20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Plate iQ
Marketing or Exec? Claim Your Free Account
About Plate iQ's Brand
Streamline restaurant operations, reduce costs, and save time.
Brand at a Glance
10%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Plate iQ NPS
Plate iQ's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Plate iQ's customers would recommend using the product based on a scale of -100 to 100.
Plate iQ Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Plate iQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
Mar 2021 0 | Mar 2021 | 0 |
Jul 2022 20 | Jul 2022 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plate iQ Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Plate iQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Plate iQ Product Quality
3.4/5
Plate iQ has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Plate iQ's overall Product Quality score rated by its users and customers.
Plate iQ Product Information
Plate iQ serves markets in the United States. Plate iQ supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Plate iQ’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://plateiq.com/
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Business Services
Food and Beverages
Languages Supported
English
Product Type
Accounts Payable Software
Restaurant Management Software
Plate iQ Pricing
Plate iQ ROI & Value For Money
3.5/5
Plate iQ has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Plate iQ's overall ROI score rated by its users and customers.
Plate iQ Pricing Plans
Plate iQ has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Plate iQ?
Small Businesses
Medium Businesses
Large Enterprises
Plate iQ Customer Service
3.5/5
Plate iQ has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Plate iQ's overall Customer Service score rated by its users and customers.
About Plate iQ's Customer Service
Address
490 43rd Street #105, Oakland, CA 94609
Website
http://plateiq.com/
Phone Number
917.900.3716
Plate iQ as an Employer
2.8/5
Plate iQ has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Plate iQ scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Plate iQ would recommend the brand to a friend. ENPS measures how likely Plate iQ employees would recommend working at Plate iQ to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
