39
NPS
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Brand Page
Platform.sh
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About Platform.sh's Brand
Platform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures. We give developers the tools they need to experiment, innovate, get rapid feedback, and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology We want people who are passionate, open, multicultural, friendly, humble, and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry.
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Platform.sh NPS
Platform.sh's Net Promoter Score (NPS) is a 39 with 66% Promoters, 7% Passives, and 27% Detractors. Net Promoter Score tracks whether Platform.sh's customers would recommend using the product based on a scale of -100 to 100.
Platform.sh Overall NPS
| 66% | Promoters |
|---|---|
| 7% | Passives |
| 27% | Detractors |
Platform.sh NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 100 | Mar 2022 | 100 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2022 67 | Jul 2022 | 67 |
Sep 2022 43 | Sep 2022 | 43 |
Dec 2022 50 | Dec 2022 | 50 |
Apr 2023 55 | Apr 2023 | 55 |
Jul 2023 45 | Jul 2023 | 45 |
May 2024 33 | May 2024 | 33 |
Jun 2024 30 | Jun 2024 | 30 |
Mar 2025 36 | Mar 2025 | 36 |
May 2025 39 | May 2025 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Platform.sh NPS by Gender
Platform.sh's NPS was rated 34 by Male customers on Comparably.
Male
34
Platform.sh's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Platform.sh's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Platform.sh NPS by Usage
Platform.sh's NPS was rated 50 points by customers who have used Platform.sh's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
Platform.sh Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Platform.sh users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Platform.sh Customer Loyalty Score by Gender
Platform.sh's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Platform.sh.
Male
100%
Yes
Female
N/A
Yes
Platform.sh Customer Loyalty Score by Usage
Platform.sh's Customer Loyalty score was rated 100% by customers who have used Platform.sh's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Platform.sh Customer Loyalty Score by Industry
Platform.sh's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Platform.sh Product Quality
4/5
Platform.sh has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Platform.sh Product Information
Platform.sh’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Platform.sh's product the highest.
- Website
- http://www.platform.sh
- Company Size
- 201-500 Employees
Industry
Tech
Quick Insights into Platform.sh Product Quality
Platform.sh's Product Quality score was rated highest by customers who have used Platform.sh's products/services for Less than 1 Year.
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Ranked Platform.sh Product Quality the Highest
Platform.sh Product Quality Score by Gender
Platform.sh's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Platform.sh Product Quality Score by Usage
Platform.sh's Product Quality score was rated 4.7 stars by customers who have used Platform.sh's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Platform.sh Product Quality Score by Industry
Platform.sh's Product Quality score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Platform.sh Pricing
Platform.sh ROI & Value For Money
3.7/5
Platform.sh has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Platform.sh Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Platform.sh ROI
Platform.sh's ROI score was rated highest by customers who have used Platform.sh's products/services for Less than 1 Year.
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Ranked Platform.sh ROI the Highest
Platform.sh ROI Score by Gender
Platform.sh's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Platform.sh.
Male
4.5/5
Female
N/A
Platform.sh ROI Score by Usage
Platform.sh's ROI score was rated 4.6 stars by customers who have used Platform.sh's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Platform.sh ROI Score by Industry
Platform.sh's ROI score was rated 4.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Platform.sh Customer Satisfaction (CSAT)
Platform.sh Customer Satisfaction (CSAT) Score
100 / 100
Platform.sh has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Platform.sh Customer Satisfaction
Platform.sh's Customer Satisfaction score was rated highest by customers who have used Platform.sh's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Platform.sh's Customer Satisfaction.
Ranked Platform.sh Customer Satisfaction the Highest
Platform.sh Customer Satisfaction Score by Gender
Platform.sh's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Platform.sh.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Platform.sh Customer Satisfaction Score by Usage
Platform.sh's Customer Satisfaction score was rated 100 points by customers who have used Platform.sh's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Platform.sh Customer Satisfaction Score by Industry
Platform.sh's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Platform.sh Customer Service
3.6/5
Platform.sh has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Platform.sh's Customer Service
Address
131 Boulevard de Sébastopol, 75002 France
Website
http://www.platform.sh
Platform.sh's Social Links
Quick Insights into Platform.sh Customer Service
Platform.sh's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Platform.sh's Customer Service score.
Ranked Platform.sh Customer Service the Highest
Platform.sh Customer Service Score by Gender
Platform.sh's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Platform.sh.
Male
4.8/5
Female
N/A
Platform.sh Customer Service Score by Usage
Platform.sh's Customer Service score was rated 4.7 stars by customers who have used Platform.sh's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Platform.sh Customer Service Score by Industry
Platform.sh's Customer Service score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Platform.sh as an Employer
4.8/5
Platform.sh has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Platform.sh scored a 39 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of Platform.sh would recommend the brand to a friend. ENPS measures how likely Platform.sh employees would recommend working at Platform.sh to a friend.
Net Promoter Score
39
NPS Score
| 66% | Promoters |
|---|---|
| 7% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 89% | Promoters |
|---|---|
| 9% | Passive |
| 2% | Detractors |
