25
NPS
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PlayCore
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About PlayCore's Brand
Enrich communities by advancing play through research, education, and partnerships.
Brand at a Glance
42%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
PlayCore NPS
PlayCore's Net Promoter Score (NPS) is a 25 with 58% Promoters, 9% Passives, and 33% Detractors. Net Promoter Score tracks whether PlayCore's customers would recommend using the product based on a scale of -100 to 100.
PlayCore Overall NPS
| 58% | Promoters |
|---|---|
| 9% | Passives |
| 33% | Detractors |
PlayCore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Aug 2020 50 | Aug 2020 | 50 |
Jul 2021 0 | Jul 2021 | 0 |
Sep 2021 25 | Sep 2021 | 25 |
Mar 2022 40 | Mar 2022 | 40 |
Feb 2023 49 | Feb 2023 | 49 |
Jun 2023 29 | Jun 2023 | 29 |
Sep 2023 13 | Sep 2023 | 13 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 10 | Apr 2024 | 10 |
Aug 2024 18 | Aug 2024 | 18 |
Feb 2025 25 | Feb 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PlayCore Customer Loyalty
42%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
42% of PlayCore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PlayCore Product Quality
3.4/5
PlayCore has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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PlayCore Product Information
PlayCore’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.playcore.com/
- Company Size
- 501-1,000 Employees
Industry
Manufacturing
PlayCore Pricing
PlayCore ROI & Value For Money
3.2/5
PlayCore has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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PlayCore Customer Satisfaction (CSAT)
PlayCore Customer Satisfaction (CSAT) Score
50 / 100
PlayCore has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PlayCore Customer Service
3.2/5
PlayCore has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About PlayCore's Customer Service
Address
544 Chestnut Street, Chattanooga, TN 37402
Website
http://www.playcore.com/
Phone Number
(187) 776-2756
PlayCore's Social Links
PlayCore as an Employer
3.8/5
PlayCore has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
PlayCore scored a 25 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of PlayCore would recommend the brand to a friend. ENPS measures how likely PlayCore employees would recommend working at PlayCore to a friend.
Net Promoter Score
25
NPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
