-68
NPS
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PlayerAuctions
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About PlayerAuctions' Brand
PlayerAuctions is an online platform for gamers to buy and sell digital assets such as game currency, accounts and power leveling services.
Brand at a Glance
65%
Customer Loyalty
1.6/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
PlayerAuctions NPS
PlayerAuctions's Net Promoter Score (NPS) is a -68 with 16% Promoters, 0% Passives, and 84% Detractors. Net Promoter Score tracks whether PlayerAuctions's customers would recommend using the product based on a scale of -100 to 100.
PlayerAuctions Overall NPS
| 16% | Promoters |
|---|---|
| 0% | Passives |
| 84% | Detractors |
PlayerAuctions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
May 2024 -87 | May 2024 | -87 |
Jun 2024 -75 | Jun 2024 | -75 |
Sep 2024 -77 | Sep 2024 | -77 |
Oct 2024 -67 | Oct 2024 | -67 |
May 2025 -69 | May 2025 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PlayerAuctions NPS by Gender
PlayerAuctions's NPS was rated -100 by Male customers on Comparably.
Male
-100
PlayerAuctions's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
PlayerAuctions's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
PlayerAuctions NPS by Usage
PlayerAuctions's NPS was rated -100 points by customers who have used PlayerAuctions's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
PlayerAuctions Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of PlayerAuctions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PlayerAuctions Customer Loyalty Score by Gender
PlayerAuctions's Customer Loyalty score was rated 63 by Male customers on Comparably.
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Male
63%
Yes
Female
N/A
Yes
PlayerAuctions Customer Loyalty Score by Usage
PlayerAuctions's Customer Loyalty score was rated 28% by customers who have used PlayerAuctions's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PlayerAuctions Customer Loyalty Score by Industry
PlayerAuctions's Customer Loyalty score was rated 50% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PlayerAuctions Product Quality
1.6/5
PlayerAuctions has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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PlayerAuctions Product Information
PlayerAuctions’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PlayerAuctions's product the highest.
- Website
- http://playerauctions.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Virtual Reality
Quick Insights into PlayerAuctions Product Quality
PlayerAuctions's Product Quality score was rated highest by customers who have used PlayerAuctions's products/services for Less than 1 Year.
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Ranked PlayerAuctions Product Quality the Highest
PlayerAuctions Product Quality Score by Gender
PlayerAuctions's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PlayerAuctions.
Male
1.5/5
Female
N/A
PlayerAuctions Product Quality Score by Usage
PlayerAuctions's Product Quality score was rated 1.5 stars by customers who have used PlayerAuctions's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PlayerAuctions Product Quality Score by Industry
PlayerAuctions's Product Quality score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PlayerAuctions Pricing
PlayerAuctions ROI & Value For Money
1.6/5
PlayerAuctions has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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PlayerAuctions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into PlayerAuctions ROI
PlayerAuctions's ROI score was rated highest by customers who have used PlayerAuctions's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked PlayerAuctions' ROI score.
Ranked PlayerAuctions ROI the Highest
PlayerAuctions ROI Score by Gender
PlayerAuctions's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PlayerAuctions.
Male
1.5/5
Female
N/A
PlayerAuctions ROI Score by Usage
PlayerAuctions's ROI score was rated 1.5 stars by customers who have used PlayerAuctions's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PlayerAuctions ROI Score by Industry
PlayerAuctions's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PlayerAuctions Customer Satisfaction (CSAT)
PlayerAuctions Customer Satisfaction (CSAT) Score
23 / 100
PlayerAuctions has an overall Customer Satisfaction score of 23 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
15%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
62%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PlayerAuctions Customer Satisfaction
PlayerAuctions's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked PlayerAuctions' Customer Satisfaction.
Ranked PlayerAuctions Customer Satisfaction the Highest
PlayerAuctions Customer Satisfaction Score by Gender
PlayerAuctions's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PlayerAuctions.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 78% |
PlayerAuctions Customer Satisfaction Score by Industry
PlayerAuctions's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "PlayerAuctions Customer Satisfaction Score by Industry",
"text": "PlayerAuctions's Customer Satisfaction score was rated 0 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "PlayerAuctions's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}PlayerAuctions Customer Service
1.5/5
PlayerAuctions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About PlayerAuctions's Customer Service
Address
11301 West Olympic Blvd, Suite 337, Los Angeles, CA
Website
http://playerauctions.com
Quick Insights into PlayerAuctions Customer Service
PlayerAuctions's Customer Service score was rated highest by customers who have used PlayerAuctions's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked PlayerAuctions' Customer Service score.
Ranked PlayerAuctions Customer Service the Highest
PlayerAuctions Customer Service Score by Gender
PlayerAuctions's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PlayerAuctions.
Male
1.5/5
Female
N/A
PlayerAuctions Customer Service Score by Usage
PlayerAuctions's Customer Service score was rated 1.5 stars by customers who have used PlayerAuctions's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PlayerAuctions Customer Service Score by Industry
PlayerAuctions's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
PlayerAuctions scored a -68 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of PlayerAuctions would recommend the brand to a friend. ENPS measures how likely PlayerAuctions employees would recommend working at PlayerAuctions to a friend.
Net Promoter Score
-68
NPS Score
| 16% | Promoters |
|---|---|
| 0% | Passive |
| 84% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
