-17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PLAYSTUDIOS
Marketing or Exec? Claim Your Free Account
About PLAYSTUDIOS' Brand
PLAYSTUDIOS, creator of the groundbreaking playAWARDS loyalty platform, is a publisher and developer of award-winning mobile games, including the iconic Tetris® mobile app, Pop! Slots, myVEGAS Slots, myVEGAS Blackjack, myKONAMI Slots, myVEGAS Bingo, and MGM Slots Live. The playAWARDS loyalty platform enables players to earn real-world rewards from a global collection of iconic hospitality, entertainment, and leisure brands. playAWARDS partners include MGM Resorts International, Wolfgang Puck, Norwegian Cruise Line, Resorts World, IHG, Bowlero, Gray Line Tours, and Hippodrome Casino among others. Founded by a team of veteran gaming, hospitality, and technology entrepreneurs, PLAYSTUDIOS apps combine the best elements of popular casual games with compelling real-world benefits.
Brand at a Glance
81%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
PLAYSTUDIOS NPS
PLAYSTUDIOS's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether PLAYSTUDIOS's customers would recommend using the product based on a scale of -100 to 100.
PLAYSTUDIOS Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
PLAYSTUDIOS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -15 | Jan 2021 | -15 |
Feb 2021 -13 | Feb 2021 | -13 |
Mar 2021 -11 | Mar 2021 | -11 |
Apr 2021 -20 | Apr 2021 | -20 |
Aug 2022 -9 | Aug 2022 | -9 |
Nov 2022 -17 | Nov 2022 | -17 |
Dec 2022 -8 | Dec 2022 | -8 |
Jan 2023 -8 | Jan 2023 | -8 |
Apr 2023 -13 | Apr 2023 | -13 |
Sep 2023 -19 | Sep 2023 | -19 |
Jan 2024 -24 | Jan 2024 | -24 |
Apr 2024 -17 | Apr 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PLAYSTUDIOS NPS by Gender
PLAYSTUDIOS's NPS was rated -25 by Male customers on Comparably.
Male
-25
PLAYSTUDIOS's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
PLAYSTUDIOS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
PLAYSTUDIOS NPS by Usage
PLAYSTUDIOS's NPS was rated 34 points by customers who have used PLAYSTUDIOS's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
PLAYSTUDIOS Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of PLAYSTUDIOS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PLAYSTUDIOS Customer Loyalty Score by Gender
PLAYSTUDIOS's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PLAYSTUDIOS.
Male
78%
Yes
Female
N/A
Yes
PLAYSTUDIOS Customer Loyalty Score by Usage
PLAYSTUDIOS's Customer Loyalty score was rated 70% by customers who have used PLAYSTUDIOS's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PLAYSTUDIOS Customer Loyalty Score by Industry
PLAYSTUDIOS's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PLAYSTUDIOS Product Quality
3.3/5
PLAYSTUDIOS has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PLAYSTUDIOS' overall Product Quality score rated by its users and customers.
PLAYSTUDIOS Product Information
PLAYSTUDIOS’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PLAYSTUDIOS's product the highest.
- Website
- http://playstudios.com
- Company Size
- 501-1,000 Employees
Industry
Arts and Entertainment
Quick Insights into PLAYSTUDIOS Product Quality
PLAYSTUDIOS's Product Quality score was rated highest by customers who have used PLAYSTUDIOS's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked PLAYSTUDIOS' Product Quality.
Ranked PLAYSTUDIOS Product Quality the Highest
PLAYSTUDIOS Product Quality Score by Gender
PLAYSTUDIOS's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PLAYSTUDIOS.
Male
3.4/5
Female
N/A
PLAYSTUDIOS Product Quality Score by Usage
PLAYSTUDIOS's Product Quality score was rated 4.6 stars by customers who have used PLAYSTUDIOS's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PLAYSTUDIOS Product Quality Score by Industry
PLAYSTUDIOS's Product Quality score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PLAYSTUDIOS Pricing
PLAYSTUDIOS ROI & Value For Money
3.3/5
PLAYSTUDIOS has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PLAYSTUDIOS' overall ROI score rated by its users and customers.
PLAYSTUDIOS Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into PLAYSTUDIOS ROI
PLAYSTUDIOS's ROI score was rated highest by customers who have used PLAYSTUDIOS's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked PLAYSTUDIOS' ROI score.
Ranked PLAYSTUDIOS ROI the Highest
PLAYSTUDIOS ROI Score by Gender
PLAYSTUDIOS's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PLAYSTUDIOS.
Male
2.9/5
Female
N/A
PLAYSTUDIOS ROI Score by Usage
PLAYSTUDIOS's ROI score was rated 4 stars by customers who have used PLAYSTUDIOS's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PLAYSTUDIOS ROI Score by Industry
PLAYSTUDIOS's ROI score was rated 3.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PLAYSTUDIOS Customer Satisfaction (CSAT)
PLAYSTUDIOS Customer Satisfaction (CSAT) Score
60 / 100
PLAYSTUDIOS has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PLAYSTUDIOS Customer Satisfaction
PLAYSTUDIOS's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked PLAYSTUDIOS' Customer Satisfaction.
Ranked PLAYSTUDIOS Customer Satisfaction the Highest
PLAYSTUDIOS Customer Satisfaction Score by Gender
PLAYSTUDIOS's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PLAYSTUDIOS.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
PLAYSTUDIOS Customer Service
3.2/5
PLAYSTUDIOS has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock PLAYSTUDIOS' overall Customer Service score rated by its users and customers.
About PLAYSTUDIOS's Customer Service
Address
10150 Covington Cross Dr, Las Vegas, NV 89144
Website
http://playstudios.com
Phone Number
702-800-5716
Quick Insights into PLAYSTUDIOS Customer Service
PLAYSTUDIOS's Customer Service score was rated highest by customers who have used PLAYSTUDIOS's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked PLAYSTUDIOS' Customer Service score.
Ranked PLAYSTUDIOS Customer Service the Highest
PLAYSTUDIOS Customer Service Score by Gender
PLAYSTUDIOS's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PLAYSTUDIOS.
Male
2.6/5
Female
N/A
PLAYSTUDIOS Customer Service Score by Usage
PLAYSTUDIOS's Customer Service score was rated 4.1 stars by customers who have used PLAYSTUDIOS's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PLAYSTUDIOS Customer Service Score by Industry
PLAYSTUDIOS's Customer Service score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
PLAYSTUDIOS as an Employer
3.8/5
PLAYSTUDIOS has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
PLAYSTUDIOS scored a -17 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of PLAYSTUDIOS would recommend the brand to a friend. ENPS measures how likely PLAYSTUDIOS employees would recommend working at PLAYSTUDIOS to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 24% | Promoters |
|---|---|
| 41% | Passive |
| 35% | Detractors |
