-21
NPS
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Playtika
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About Playtika's Brand
One of worlds the top grossing social / mobile gaming companies
Brand at a Glance
70%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
Playtika NPS
Playtika's Net Promoter Score (NPS) is a -21 with 28% Promoters, 23% Passives, and 49% Detractors. Net Promoter Score tracks whether Playtika's customers would recommend using the product based on a scale of -100 to 100.
Playtika Overall NPS
| 28% | Promoters |
|---|---|
| 23% | Passives |
| 49% | Detractors |
Playtika NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -28 | Jul 2023 | -28 |
Aug 2023 -31 | Aug 2023 | -31 |
Sep 2023 -25 | Sep 2023 | -25 |
Feb 2024 -21 | Feb 2024 | -21 |
Apr 2024 -18 | Apr 2024 | -18 |
May 2024 -18 | May 2024 | -18 |
Nov 2024 -21 | Nov 2024 | -21 |
Dec 2024 -16 | Dec 2024 | -16 |
Feb 2025 -18 | Feb 2025 | -18 |
Apr 2025 -21 | Apr 2025 | -21 |
May 2025 -24 | May 2025 | -24 |
Jun 2025 -21 | Jun 2025 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Playtika NPS by Gender
Male customers rated Playtika's NPS 25 points higher than Female customers.
Male
-14
Playtika's NPS was rated -14 by Male customers on Comparably.
43%
Promoters
0%
Passives
57%
Detractors
Female
-39
Playtika's NPS was rated -39 by Female customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Playtika NPS by Ethnicity
Playtika's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other 75 | Other | 75 |
Playtika NPS by Age
Playtika's NPS was rated -75 points by customers ages 26-30 on Comparably.
Playtika NPS by Usage
Playtika's NPS was rated the highest by customers who have used Playtika's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Over 10 Years -100 | Over 10 Years | -100 |
Playtika Customer Reviews
Out of the 2 Playtika customer reviews 1 was positive and 1 was constructive. Playtika customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Playtika Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Playtika users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Playtika Customer Loyalty Score by Gender
Female customers rated Playtika's Customer Loyalty score 15% higher than Male customers.
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Male
74%
Yes
Female
89%
Yes
Playtika Customer Loyalty Score by Ethnicity
Playtika's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Playtika.
89
out of 100
Caucasian
78
out of 100
Other
Playtika Customer Loyalty Score by Age
Playtika's Customer Loyalty score was rated 78% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
Playtika Customer Loyalty Score by Usage
Playtika's Customer Loyalty score was rated the highest by customers who have used Playtika's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Playtika Customer Loyalty Score by Industry
Playtika's Customer Loyalty score was rated 70% by Tech industry customers.
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Playtika Product Quality
3.2/5
Playtika has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Playtika Product Information
Playtika’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Playtika's product the highest.
- Website
- http://www.playtika.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Gaming
Mobile App
Social
Quick Insights into Playtika Product Quality
Playtika's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used Playtika's products/services for Over 10 Years.
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Ranked Playtika Product Quality the Highest
Ranked Playtika Product Quality the Lowest
Playtika Product Quality Score by Gender
Female customers rated Playtika's Product Quality score 0.2 stars higher than Male customers.
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Male
2.8/5
Female
3/5
Playtika Product Quality Score by Ethnicity
Playtika's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Playtika.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 4.4 | Other | 4.4 |
Playtika Product Quality Score by Age
Playtika's Product Quality score was rated 3.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Playtika.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
Playtika Product Quality Score by Usage
Playtika's Product Quality score was rated the highest by customers who have used Playtika's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Playtika Product Quality Score by Industry
Playtika's Product Quality score was rated 3.7 stars by Tech industry customers.
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Playtika Pricing
Playtika ROI & Value For Money
2.9/5
Playtika has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Playtika Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Playtika ROI
Playtika's ROI score was rated highest by Other customers, and rated lowest by customers who have used Playtika's products/services for Over 10 Years.
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Ranked Playtika ROI the Highest
Ranked Playtika ROI the Lowest
Playtika ROI Score by Gender
Female customers rated Playtika's ROI score 0.6 stars higher than Male customers.
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Male
2.2/5
Female
2.8/5
Playtika ROI Score by Ethnicity
Playtika's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Playtika.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 4.5 | Other | 4.5 |
Playtika ROI Score by Age
Playtika's ROI score was rated 2.7 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.7 | 26-30 | 2.7 |
Playtika ROI Score by Usage
Playtika's ROI score was rated the highest by customers who have used Playtika's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Playtika ROI Score by Industry
Playtika's ROI score was rated 3 stars by Tech industry customers.
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Playtika Customer Satisfaction (CSAT)
Playtika Customer Satisfaction (CSAT) Score
55 / 100
Playtika has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
30%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Playtika Customer Satisfaction
Playtika's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked Playtika Customer Satisfaction the Highest
Ranked Playtika Customer Satisfaction the Lowest
Playtika Customer Satisfaction Score by Gender
Playtika's Customer Satisfaction score was rated 50 by both Female and Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Playtika Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Playtika's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
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24 / 100
Very Satisfied
0%
Satisfied
24%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
63%
CSAT according to Other
Playtika's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Playtika Customer Satisfaction Score by Age
Playtika's Customer Satisfaction score was rated 50 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Playtika.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 50% |
Playtika Customer Satisfaction Score by Usage
Playtika's Customer Satisfaction score was rated the highest by customers who have used Playtika's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Playtika Customer Satisfaction Score by Industry
Playtika's Customer Satisfaction score was rated 62 points by Tech industry customers.
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{
"title": "Playtika Customer Satisfaction Score by Industry",
"text": "Playtika's Customer Satisfaction score was rated 62 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 62,
"stars": 0,
"csatScore": 62,
"text": "Playtika's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 62
}
]
}Playtika Customer Service
3.2/5
Playtika has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Playtika's Customer Service
Address
Menachem Begin 23,
Website
http://www.playtika.com
Phone Number
972 90 1 907 0534
Quick Insights into Playtika Customer Service
Playtika's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Playtika's Customer Service score.
Ranked Playtika Customer Service the Highest
Ranked Playtika Customer Service the Lowest
Playtika Customer Service Score by Gender
Male customers rated Playtika's Customer Service score 0.4 stars higher than Female customers.
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Male
3.2/5
Female
2.8/5
Playtika Customer Service Score by Ethnicity
Playtika's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Playtika.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 4.4 | Other | 4.4 |
Playtika Customer Service Score by Age
Playtika's Customer Service score was rated 2.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Playtika.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
Playtika Customer Service Score by Usage
Playtika's Customer Service score was rated the highest by customers who have used Playtika's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Playtika Customer Service Score by Industry
Playtika's Customer Service score was rated 2.9 stars by Tech industry customers.
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Playtika as an Employer
3.5/5
Playtika has a 3.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Playtika scored a -21 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Playtika would recommend the brand to a friend. ENPS measures how likely Playtika employees would recommend working at Playtika to a friend.
Net Promoter Score
-21
NPS Score
| 28% | Promoters |
|---|---|
| 23% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 27% | Promoters |
|---|---|
| 38% | Passive |
| 35% | Detractors |
