40
NPS
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Brand Page
PlayVox
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About PlayVox's Brand
Employee Engagement for Call Centers
Brand at a Glance
4.3/5
Product Quality
4.5/5
Pricing
3.7/5
Customer Service
PlayVox NPS
PlayVox's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether PlayVox's customers would recommend using the product based on a scale of -100 to 100.
PlayVox Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
PlayVox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PlayVox Product Quality
4.3/5
PlayVox has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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PlayVox Product Information
PlayVox serves markets in the United States, Europe, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. PlayVox supports Web devices and offers products for medium and large sized businesses.
PlayVox’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.playvox.com
- Company Size
- 1-10 Employees
Industry
Tech
Enterprise
Gaming
SaaS
Languages Supported
English
Product Type
Workforce Management Software
Quality Management Software
Call Center Software
Contact Center Software
Customer Service Software
Customer Support Software
PlayVox Pricing
PlayVox ROI & Value For Money
4.5/5
PlayVox has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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PlayVox Pricing Plans
PlayVox has a pricing structure that accommodates medium and large businesses. Starting from $17/month, PlayVox uses a subscription model and offers the following: Professional:$30 user/month billed monthly or $25 user/month billed annually and Enterprise: $59 user/month billed monthly or $49 user/month billed annually.
Who Uses PlayVox?
Medium Businesses
Large Enterprises
PlayVox Customer Service
3.7/5
PlayVox has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About PlayVox's Customer Service
Address
156 2nd St, Sunnyvale, CA
Website
http://www.playvox.com
Phone Number
(415) 854-3801
Consumer vs. Employees
PlayVox scored a 40 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of PlayVox would recommend the brand to a friend. ENPS measures how likely PlayVox employees would recommend working at PlayVox to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
