0
NPS
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Brand Page
Pledge
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About Pledge's Brand
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Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Pledge NPS
Pledge's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Pledge's customers would recommend using the product based on a scale of -100 to 100.
Pledge Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Pledge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pledge Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Pledge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pledge Product Quality
2.5/5
Pledge has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Pledge's overall Product Quality score rated by its users and customers.
Pledge Product Information
Pledge’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.pledge.to
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
SaaS
Non-Profit
Pledge Pricing
Pledge ROI & Value For Money
4/5
Pledge has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pledge's overall ROI score rated by its users and customers.
Pledge Customer Satisfaction (CSAT)
Pledge Customer Satisfaction (CSAT) Score
100 / 100
Pledge has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pledge Customer Service
4/5
Pledge has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Pledge's overall Customer Service score rated by its users and customers.
About Pledge's Customer Service
Address
1638 Abbot Kinney Blvd., 3rd Floor, Santa Monica, CA 90291
Website
https://www.pledge.to
Phone Number
310-321-4025
Pledge's Social Links
Pledge as an Employer
2.8/5
Pledge has a 2.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Pledge scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Pledge would recommend the brand to a friend. ENPS measures how likely Pledge employees would recommend working at Pledge to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
