50
NPS
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Brand Page
Plex
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About Plex's Brand
Plex organizes all of your video, music, and photo collections and gives you instant access to them on all of your devices.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Plex NPS
Plex's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Plex's customers would recommend using the product based on a scale of -100 to 100.
Plex Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Plex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Feb 2024 50 | Feb 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plex Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Plex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Plex Product Quality
3.2/5
Plex has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Plex's overall Product Quality score rated by its users and customers.
Plex Product Information
Plex’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://plex.tv
Industry
Tech
Content
Media
Mobile App
SaaS
Sports & Entertainment
Plex Pricing
Plex ROI & Value For Money
4/5
Plex has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Plex's overall ROI score rated by its users and customers.
Plex Customer Satisfaction (CSAT)
Plex Customer Satisfaction (CSAT) Score
50 / 100
Plex has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Plex Customer Service
4.2/5
Plex has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Plex's overall Customer Service score rated by its users and customers.
About Plex's Customer Service
Address
Los Gatos, CA
Website
https://plex.tv
Consumer vs. Employees
Plex scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Plex would recommend the brand to a friend. ENPS measures how likely Plex employees would recommend working at Plex to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
