-72
NPS
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PLS Logistics Services
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About PLS Logistics Services' Brand
PLS Logistics engages in????providing outsourced logistics and freight brokerage solutions across the North America.
Brand at a Glance
48%
Customer Loyalty
1.5/5
Product Quality
1.7/5
Pricing
1.6/5
Customer Service
PLS Logistics Services NPS
PLS Logistics Services's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether PLS Logistics Services's customers would recommend using the product based on a scale of -100 to 100.
PLS Logistics Services Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
PLS Logistics Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Aug 2023 -67 | Aug 2023 | -67 |
Nov 2023 -69 | Nov 2023 | -69 |
Mar 2024 -71 | Mar 2024 | -71 |
Apr 2024 -60 | Apr 2024 | -60 |
May 2024 -63 | May 2024 | -63 |
Jun 2024 -65 | Jun 2024 | -65 |
Jul 2024 -67 | Jul 2024 | -67 |
Mar 2025 -69 | Mar 2025 | -69 |
Jul 2025 -70 | Jul 2025 | -70 |
Jan 2026 -71 | Jan 2026 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PLS Logistics Services NPS by Gender
Male customers rated PLS Logistics Services's NPS 58 points higher than Female customers.
Male
-42
PLS Logistics Services's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
-100
PLS Logistics Services's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
PLS Logistics Services NPS by Ethnicity
PLS Logistics Services's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
Other -50 | Other | -50 |
PLS Logistics Services NPS by Age
PLS Logistics Services's NPS was rated -100 points by customers ages 26-30 on Comparably.
PLS Logistics Services NPS by Usage
PLS Logistics Services's NPS was rated the highest by customers who have used PLS Logistics Services's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
PLS Logistics Services Customer Reviews
Out of the 4 PLS Logistics Services customer reviews 0 were positive and 4 were constructive. PLS Logistics Services customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
PLS Logistics Services Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of PLS Logistics Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PLS Logistics Services Customer Loyalty Score by Gender
Male customers rated PLS Logistics Services's Customer Loyalty score 16% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PLS Logistics Services.
Male
49%
Yes
Female
33%
Yes
PLS Logistics Services Customer Loyalty Score by Ethnicity
PLS Logistics Services's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PLS Logistics Services.
40
out of 100
Caucasian
55
out of 100
Other
PLS Logistics Services Customer Loyalty Score by Age
PLS Logistics Services's Customer Loyalty score was rated 10% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PLS Logistics Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 10% | 26-30 | 10% |
PLS Logistics Services Customer Loyalty Score by Usage
PLS Logistics Services's Customer Loyalty score was rated the highest by customers who have used PLS Logistics Services's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PLS Logistics Services Product Quality
1.5/5
PLS Logistics Services has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PLS Logistics Services' overall Product Quality score rated by its users and customers.
PLS Logistics Services Product Information
PLS Logistics Services’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://plslogistics.com/
- Company Size
- 201-500 Employees
Industry
Tech
Transportation and Warehousing
Quick Insights into PLS Logistics Services Product Quality
PLS Logistics Services's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used PLS Logistics Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked PLS Logistics Services' Product Quality.
Ranked PLS Logistics Services Product Quality the Highest
Ranked PLS Logistics Services Product Quality the Lowest
PLS Logistics Services Product Quality Score by Gender
Male customers rated PLS Logistics Services's Product Quality score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PLS Logistics Services.
Male
1.8/5
Female
1.5/5
PLS Logistics Services Product Quality Score by Ethnicity
PLS Logistics Services's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PLS Logistics Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
PLS Logistics Services Product Quality Score by Age
PLS Logistics Services's Product Quality score was rated 1.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PLS Logistics Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
PLS Logistics Services Product Quality Score by Usage
PLS Logistics Services's Product Quality score was rated the highest by customers who have used PLS Logistics Services's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PLS Logistics Services Pricing
PLS Logistics Services ROI & Value For Money
1.7/5
PLS Logistics Services has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock PLS Logistics Services' overall ROI score rated by its users and customers.
Quick Insights into PLS Logistics Services ROI
PLS Logistics Services's ROI score was rated highest by Other customers, and rated lowest by customers who have used PLS Logistics Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked PLS Logistics Services' ROI score.
Ranked PLS Logistics Services ROI the Highest
Ranked PLS Logistics Services ROI the Lowest
PLS Logistics Services ROI Score by Gender
Male customers rated PLS Logistics Services's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PLS Logistics Services.
Male
1.8/5
Female
1.5/5
PLS Logistics Services ROI Score by Ethnicity
PLS Logistics Services's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PLS Logistics Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.2 | Other | 2.2 |
PLS Logistics Services ROI Score by Age
PLS Logistics Services's ROI score was rated 1.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PLS Logistics Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
PLS Logistics Services ROI Score by Usage
PLS Logistics Services's ROI score was rated the highest by customers who have used PLS Logistics Services's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PLS Logistics Services Customer Satisfaction (CSAT)
PLS Logistics Services Customer Satisfaction (CSAT) Score
13 / 100
PLS Logistics Services has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
13%
Very Dissatisfied
69%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PLS Logistics Services Customer Satisfaction
PLS Logistics Services's Customer Satisfaction score was rated highest by customers who have used PLS Logistics Services's products/services for 1 to 2 Years, and rated lowest by customers who have used PLS Logistics Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked PLS Logistics Services' Customer Satisfaction.
Ranked PLS Logistics Services Customer Satisfaction the Highest
Ranked PLS Logistics Services Customer Satisfaction the Lowest
PLS Logistics Services Customer Satisfaction Score by Gender
Male customers rated PLS Logistics Services's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PLS Logistics Services.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
PLS Logistics Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PLS Logistics Services' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PLS Logistics Services.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to Other
PLS Logistics Services' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PLS Logistics Services.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
PLS Logistics Services Customer Satisfaction Score by Usage
PLS Logistics Services's Customer Satisfaction score was rated the highest by customers who have used PLS Logistics Services's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PLS Logistics Services Customer Service
1.6/5
PLS Logistics Services has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PLS Logistics Services' overall Customer Service score rated by its users and customers.
About PLS Logistics Services's Customer Service
Address
Cranberry Twp, PA
Website
http://plslogistics.com/
Quick Insights into PLS Logistics Services Customer Service
PLS Logistics Services's Customer Service score was rated highest by Other customers, and rated lowest by customers who have used PLS Logistics Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked PLS Logistics Services' Customer Service score.
Ranked PLS Logistics Services Customer Service the Highest
Ranked PLS Logistics Services Customer Service the Lowest
PLS Logistics Services Customer Service Score by Gender
Male customers rated PLS Logistics Services's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PLS Logistics Services.
Male
1.8/5
Female
1.5/5
PLS Logistics Services Customer Service Score by Ethnicity
PLS Logistics Services's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PLS Logistics Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2 | Other | 2 |
PLS Logistics Services Customer Service Score by Age
PLS Logistics Services's Customer Service score was rated 1.5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PLS Logistics Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
PLS Logistics Services Customer Service Score by Usage
PLS Logistics Services's Customer Service score was rated the highest by customers who have used PLS Logistics Services's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PLS Logistics Services as an Employer
2.5/5
PLS Logistics Services has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of PLS Logistics Services
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
PLS Logistics Services scored a -72 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of PLS Logistics Services would recommend the brand to a friend. ENPS measures how likely PLS Logistics Services employees would recommend working at PLS Logistics Services to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
