-100
NPS
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Plugable Technologies
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About Plugable Technologies' Brand
A next generation device company.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Plugable Technologies NPS
Plugable Technologies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Plugable Technologies's customers would recommend using the product based on a scale of -100 to 100.
Plugable Technologies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Plugable Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plugable Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Plugable Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Plugable Technologies Product Quality
5/5
Plugable Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Plugable Technologies' overall Product Quality score rated by its users and customers.
Plugable Technologies Product Information
Plugable Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://plugable.com/
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Plugable Technologies Pricing
Plugable Technologies ROI & Value For Money
2.5/5
Plugable Technologies has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Plugable Technologies' overall ROI score rated by its users and customers.
Plugable Technologies Customer Satisfaction (CSAT)
Plugable Technologies Customer Satisfaction (CSAT) Score
100 / 100
Plugable Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Plugable Technologies Customer Service
2.5/5
Plugable Technologies has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Plugable Technologies' overall Customer Service score rated by its users and customers.
About Plugable Technologies's Customer Service
Address
8509 154th Ave NE STE 110,, Seattle, WA 98052
Website
http://plugable.com/
Plugable Technologies's Social Links
Plugable Technologies as an Employer
3.5/5
Plugable Technologies has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of Plugable Technologies
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Plugable Technologies scored a -100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Plugable Technologies would recommend the brand to a friend. ENPS measures how likely Plugable Technologies employees would recommend working at Plugable Technologies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
