-68
NPS
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Ply Gem
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About Ply Gem's Brand
Ply Gem Holdings, Inc. (Ply Gem Holdings) is a manufacturer of residential exterior building products in North America.
Brand at a Glance
75%
Customer Loyalty
1.9/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service
Ply Gem NPS
Ply Gem's Net Promoter Score (NPS) is a -68 with 16% Promoters, 0% Passives, and 84% Detractors. Net Promoter Score tracks whether Ply Gem's customers would recommend using the product based on a scale of -100 to 100.
Ply Gem Overall NPS
| 16% | Promoters |
|---|---|
| 0% | Passives |
| 84% | Detractors |
Ply Gem NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -33 | Sep 2023 | -33 |
Nov 2023 -43 | Nov 2023 | -43 |
Dec 2023 -50 | Dec 2023 | -50 |
Mar 2024 -60 | Mar 2024 | -60 |
Jun 2024 -63 | Jun 2024 | -63 |
Oct 2024 -67 | Oct 2024 | -67 |
Feb 2025 -71 | Feb 2025 | -71 |
May 2025 -73 | May 2025 | -73 |
Jun 2025 -75 | Jun 2025 | -75 |
Aug 2025 -77 | Aug 2025 | -77 |
Jan 2026 -77 | Jan 2026 | -77 |
Apr 2026 -69 | Apr 2026 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ply Gem NPS by Gender
Ply Gem's NPS was rated -100 by Male customers on Comparably.
Male
-100
Ply Gem's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Ply Gem's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ply Gem NPS by Ethnicity
Ply Gem's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Ply Gem NPS by Age
Ply Gem's NPS was rated -100 points by customers ages 66+ on Comparably.
Ply Gem NPS by Usage
Ply Gem's NPS was rated -100 points by customers who have used Ply Gem's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Ply Gem Customer Reviews
Out of the 2 Ply Gem customer reviews 0 were positive and 2 were constructive. Ply Gem customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Ply Gem Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Ply Gem users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ply Gem Customer Loyalty Score by Gender
Ply Gem's Customer Loyalty score was rated 87 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ply Gem.
Male
87%
Yes
Female
N/A
Yes
Ply Gem Customer Loyalty Score by Ethnicity
Ply Gem's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ply Gem.
87
out of 100
Caucasian
Ply Gem Customer Loyalty Score by Age
Ply Gem's Customer Loyalty score was rated 78% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ply Gem.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 78% | 66+ | 78% |
Ply Gem Customer Loyalty Score by Usage
Ply Gem's Customer Loyalty score was rated 70% by customers who have used Ply Gem's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ply Gem Product Quality
1.9/5
Ply Gem has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Ply Gem's overall Product Quality score rated by its users and customers.
Ply Gem Product Information
Ply Gem’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.plygem.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Ply Gem Product Quality
Ply Gem's Product Quality score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Ply Gem's Product Quality.
Ranked Ply Gem Product Quality the Highest
Ply Gem Product Quality Score by Gender
Ply Gem's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ply Gem.
Male
1.5/5
Female
N/A
Ply Gem Product Quality Score by Ethnicity
Ply Gem's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ply Gem.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ply Gem Product Quality Score by Age
Ply Gem's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ply Gem.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Ply Gem Product Quality Score by Usage
Ply Gem's Product Quality score was rated 1.5 stars by customers who have used Ply Gem's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ply Gem Pricing
Ply Gem ROI & Value For Money
2.3/5
Ply Gem has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ply Gem's overall ROI score rated by its users and customers.
Quick Insights into Ply Gem ROI
Ply Gem's ROI score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Ply Gem's ROI score.
Ranked Ply Gem ROI the Highest
Ply Gem ROI Score by Gender
Ply Gem's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ply Gem.
Male
1.5/5
Female
N/A
Ply Gem ROI Score by Ethnicity
Ply Gem's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ply Gem.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ply Gem ROI Score by Age
Ply Gem's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ply Gem.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Ply Gem ROI Score by Usage
Ply Gem's ROI score was rated 1.5 stars by customers who have used Ply Gem's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ply Gem Customer Satisfaction (CSAT)
Ply Gem Customer Satisfaction (CSAT) Score
20 / 100
Ply Gem has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ply Gem Customer Satisfaction
Ply Gem's Customer Satisfaction score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Ply Gem's Customer Satisfaction.
Ranked Ply Gem Customer Satisfaction the Highest
Ply Gem Customer Satisfaction Score by Gender
Ply Gem's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ply Gem.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 72% |
Ply Gem Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ply Gem's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ply Gem.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
72%
Ply Gem Customer Satisfaction Score by Age
Ply Gem's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ply Gem.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Ply Gem Customer Satisfaction Score by Usage
Ply Gem's Customer Satisfaction score was rated 0 points by customers who have used Ply Gem's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ply Gem Customer Service
2.2/5
Ply Gem has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ply Gem's overall Customer Service score rated by its users and customers.
About Ply Gem's Customer Service
Address
Cary, NC
Website
http://www.plygem.com
Phone Number
919-677-3900
Quick Insights into Ply Gem Customer Service
Ply Gem's Customer Service score was rated highest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Ply Gem's Customer Service score.
Ranked Ply Gem Customer Service the Highest
Ply Gem Customer Service Score by Gender
Ply Gem's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ply Gem.
Male
1.5/5
Female
N/A
Ply Gem Customer Service Score by Ethnicity
Ply Gem's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ply Gem.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ply Gem Customer Service Score by Age
Ply Gem's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ply Gem.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Ply Gem Customer Service Score by Usage
Ply Gem's Customer Service score was rated 1.5 stars by customers who have used Ply Gem's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ply Gem as an Employer
4.2/5
Ply Gem has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Ply Gem scored a -68 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Ply Gem would recommend the brand to a friend. ENPS measures how likely Ply Gem employees would recommend working at Ply Gem to a friend.
Net Promoter Score
-68
NPS Score
| 16% | Promoters |
|---|---|
| 0% | Passive |
| 84% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 51% | Promoters |
|---|---|
| 20% | Passive |
| 29% | Detractors |
