-100
NPS
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Ply Gem Holdings
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About Ply Gem Holdings' Brand
Brand at a Glance
32%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Ply Gem Holdings NPS
Ply Gem Holdings's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Ply Gem Holdings's customers would recommend using the product based on a scale of -100 to 100.
Ply Gem Holdings Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Ply Gem Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -100 | Sep 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Jul 2023 -100 | Jul 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
Sep 2025 -100 | Sep 2025 | -100 |
Oct 2025 -100 | Oct 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ply Gem Holdings NPS by Gender
Ply Gem Holdings's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Ply Gem Holdings's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Ply Gem Holdings's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Ply Gem Holdings NPS by Ethnicity
Ply Gem Holdings's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Ply Gem Holdings NPS by Age
Ply Gem Holdings's NPS was rated -100 points by customers ages 56-60 on Comparably.
Ply Gem Holdings NPS by Usage
Ply Gem Holdings's NPS was rated -100 points by customers who have used Ply Gem Holdings's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Ply Gem Holdings Customer Loyalty
32%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
32% of Ply Gem Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ply Gem Holdings Customer Loyalty Score by Gender
Male customers rated Ply Gem Holdings's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ply Gem Holdings.
Male
40%
Yes
Female
10%
Yes
Ply Gem Holdings Customer Loyalty Score by Ethnicity
Ply Gem Holdings's Customer Loyalty score was rated 23% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ply Gem Holdings.
23
out of 100
Caucasian
Ply Gem Holdings Customer Loyalty Score by Age
Ply Gem Holdings's Customer Loyalty score was rated 10% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ply Gem Holdings.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 10% | 56-60 | 10% |
Ply Gem Holdings Customer Loyalty Score by Usage
Ply Gem Holdings's Customer Loyalty score was rated the highest by customers who have used Ply Gem Holdings's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ply Gem Holdings Customer Loyalty Score by Industry
Ply Gem Holdings's Customer Loyalty score was rated 40% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ply Gem Holdings Product Quality
1.5/5
Ply Gem Holdings has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Ply Gem Holdings Product Information
Ply Gem Holdings’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Ply Gem Holdings's product the highest.
- Website
- http://www.PlyGem.com
- Company Size
- 10,000+ Employees
Quick Insights into Ply Gem Holdings Product Quality
Ply Gem Holdings's Product Quality score was rated highest by customers who have used Ply Gem Holdings's products/services for 2 to 5 Years, and rated lowest by customers who have used Ply Gem Holdings's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Ply Gem Holdings' Product Quality.
Ranked Ply Gem Holdings Product Quality the Highest
Ranked Ply Gem Holdings Product Quality the Lowest
Ply Gem Holdings Product Quality Score by Gender
Ply Gem Holdings's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ply Gem Holdings.
Male
1.5/5
Female
1.5/5
Ply Gem Holdings Product Quality Score by Ethnicity
Ply Gem Holdings's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ply Gem Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ply Gem Holdings Product Quality Score by Age
Ply Gem Holdings's Product Quality score was rated 1.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ply Gem Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Ply Gem Holdings Product Quality Score by Usage
Ply Gem Holdings's Product Quality score was rated 1.5 stars by customers who have used Ply Gem Holdings's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ply Gem Holdings Product Quality Score by Industry
Ply Gem Holdings's Product Quality score was rated 1.5 stars by Construction industry customers.
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Ply Gem Holdings Pricing
Ply Gem Holdings ROI & Value For Money
1.5/5
Ply Gem Holdings has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ply Gem Holdings' overall ROI score rated by its users and customers.
Ply Gem Holdings Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Ply Gem Holdings ROI
Ply Gem Holdings's ROI score was rated highest by customers who have used Ply Gem Holdings's products/services for 2 to 5 Years, and rated lowest by customers who have used Ply Gem Holdings's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Ply Gem Holdings' ROI score.
Ranked Ply Gem Holdings ROI the Highest
Ranked Ply Gem Holdings ROI the Lowest
Ply Gem Holdings ROI Score by Gender
Ply Gem Holdings's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ply Gem Holdings.
Male
1.5/5
Female
1.5/5
Ply Gem Holdings ROI Score by Ethnicity
Ply Gem Holdings's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ply Gem Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ply Gem Holdings ROI Score by Age
Ply Gem Holdings's ROI score was rated 1.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ply Gem Holdings.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Ply Gem Holdings ROI Score by Usage
Ply Gem Holdings's ROI score was rated 1.5 stars by customers who have used Ply Gem Holdings's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ply Gem Holdings ROI Score by Industry
Ply Gem Holdings's ROI score was rated 1.5 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ply Gem Holdings Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
77%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ply Gem Holdings Customer Satisfaction
Ply Gem Holdings's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Ply Gem Holdings' Customer Satisfaction.
Ranked Ply Gem Holdings Customer Satisfaction the Highest
Ranked Ply Gem Holdings Customer Satisfaction the Lowest
Ply Gem Holdings Customer Satisfaction Score by Gender
Ply Gem Holdings's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ply Gem Holdings.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Ply Gem Holdings Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ply Gem Holdings' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ply Gem Holdings.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
71%
Ply Gem Holdings Customer Satisfaction Score by Usage
Ply Gem Holdings's Customer Satisfaction score was rated 0 points by customers who have used Ply Gem Holdings's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ply Gem Holdings Customer Satisfaction Score by Industry
Ply Gem Holdings's Customer Satisfaction score was rated 0 points by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Ply Gem Holdings Customer Satisfaction Score by Industry",
"text": "Ply Gem Holdings's Customer Satisfaction score was rated 0 points by Construction industry customers.",
"bars": [
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Ply Gem Holdings's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Ply Gem Holdings Customer Service
1.5/5
Ply Gem Holdings has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ply Gem Holdings' overall Customer Service score rated by its users and customers.
About Ply Gem Holdings's Customer Service
Website
http://www.PlyGem.com
Quick Insights into Ply Gem Holdings Customer Service
Ply Gem Holdings's Customer Service score was rated highest by customers who have used Ply Gem Holdings's products/services for 2 to 5 Years, and rated lowest by customers who have used Ply Gem Holdings's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Ply Gem Holdings' Customer Service score.
Ranked Ply Gem Holdings Customer Service the Highest
Ranked Ply Gem Holdings Customer Service the Lowest
Ply Gem Holdings Customer Service Score by Gender
Ply Gem Holdings's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ply Gem Holdings.
Male
1.5/5
Female
1.5/5
Ply Gem Holdings Customer Service Score by Ethnicity
Ply Gem Holdings's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ply Gem Holdings.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ply Gem Holdings Customer Service Score by Age
Ply Gem Holdings's Customer Service score was rated 1.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ply Gem Holdings.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
Ply Gem Holdings Customer Service Score by Usage
Ply Gem Holdings's Customer Service score was rated 1.5 stars by customers who have used Ply Gem Holdings's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Ply Gem Holdings Customer Service Score by Industry
Ply Gem Holdings's Customer Service score was rated 1.5 stars by Construction industry customers.
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Ply Gem Holdings as an Employer
3.2/5
Ply Gem Holdings has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Ply Gem Holdings scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Ply Gem Holdings would recommend the brand to a friend. ENPS measures how likely Ply Gem Holdings employees would recommend working at Ply Gem Holdings to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
