-12
NPS
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PMG-Advertising Agency
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About PMG-Advertising Agency's Brand
PMG is a digital agency that uses strategy, creative, media, and insights to deliver against its mantra of Digital Made for Humans (TM).
Brand at a Glance
69%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
PMG-Advertising Agency NPS
PMG-Advertising Agency's Net Promoter Score (NPS) is a -12 with 41% Promoters, 6% Passives, and 53% Detractors. Net Promoter Score tracks whether PMG-Advertising Agency's customers would recommend using the product based on a scale of -100 to 100.
PMG-Advertising Agency Overall NPS
| 41% | Promoters |
|---|---|
| 6% | Passives |
| 53% | Detractors |
PMG-Advertising Agency NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 49 | Sep 2022 | 49 |
Nov 2022 29 | Nov 2022 | 29 |
Dec 2022 13 | Dec 2022 | 13 |
Mar 2023 22 | Mar 2023 | 22 |
Apr 2023 10 | Apr 2023 | 10 |
Jun 2023 0 | Jun 2023 | 0 |
Jul 2023 -9 | Jul 2023 | -9 |
Nov 2023 0 | Nov 2023 | 0 |
Jun 2024 -8 | Jun 2024 | -8 |
Jul 2024 -1 | Jul 2024 | -1 |
Nov 2025 -7 | Nov 2025 | -7 |
May 2026 -12 | May 2026 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PMG-Advertising Agency Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of PMG-Advertising Agency users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PMG-Advertising Agency Product Quality
2.9/5
PMG-Advertising Agency has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock PMG-Advertising Agency's overall Product Quality score rated by its users and customers.
PMG-Advertising Agency Product Information
PMG-Advertising Agency’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.pmg.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
PMG-Advertising Agency Pricing
PMG-Advertising Agency ROI & Value For Money
2.7/5
PMG-Advertising Agency has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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PMG-Advertising Agency Customer Satisfaction (CSAT)
PMG-Advertising Agency Customer Satisfaction (CSAT) Score
36 / 100
PMG-Advertising Agency has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
19%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PMG-Advertising Agency Customer Service
3/5
PMG-Advertising Agency has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About PMG-Advertising Agency's Customer Service
Address
2845 W. 7th, 76107
Website
http://www.pmg.com
Phone Number
8174209970
PMG-Advertising Agency as an Employer
2.8/5
PMG-Advertising Agency has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of PMG-Advertising Agency
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
PMG-Advertising Agency scored a -12 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of PMG-Advertising Agency would recommend the brand to a friend. ENPS measures how likely PMG-Advertising Agency employees would recommend working at PMG-Advertising Agency to a friend.
Net Promoter Score
-12
NPS Score
| 41% | Promoters |
|---|---|
| 6% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 31% | Promoters |
|---|---|
| 9% | Passive |
| 60% | Detractors |
