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NPS
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PNM Resources
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About PNM Resources' Brand
PNM Resources is an energy holding company with 2013 consolidated operating revenues of $1.4 billion.
Brand at a Glance
63%
Customer Loyalty
2.8/5
Product Quality
2.4/5
Pricing
2.5/5
Customer Service
PNM Resources NPS
PNM Resources 's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether PNM Resources 's customers would recommend using the product based on a scale of -100 to 100.
PNM Resources Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
PNM Resources NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 33 | Jan 2022 | 33 |
Jan 2023 0 | Jan 2023 | 0 |
Aug 2023 -20 | Aug 2023 | -20 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 15 | Feb 2024 | 15 |
May 2024 0 | May 2024 | 0 |
Oct 2024 -11 | Oct 2024 | -11 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2025 9 | Jan 2025 | 9 |
Apr 2025 0 | Apr 2025 | 0 |
Jun 2025 -7 | Jun 2025 | -7 |
Nov 2025 0 | Nov 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PNM Resources NPS by Gender
PNM Resources 's NPS was rated -50 by Female customers on Comparably.
Female
-50
PNM Resources 's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Male
N/A
PNM Resources 's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
PNM Resources NPS by Ethnicity
PNM Resources 's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
PNM Resources NPS by Usage
PNM Resources 's NPS was rated -50 points by customers who have used PNM Resources 's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -50 | Over 10 Years | -50 |
PNM Resources Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of PNM Resources users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PNM Resources Customer Loyalty Score by Gender
PNM Resources 's Customer Loyalty score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PNM Resources .
Female
33%
Yes
Male
N/A
Yes
PNM Resources Customer Loyalty Score by Ethnicity
PNM Resources 's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PNM Resources .
55
out of 100
Caucasian
PNM Resources Customer Loyalty Score by Usage
PNM Resources 's Customer Loyalty score was rated 55% by customers who have used PNM Resources 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PNM Resources Product Quality
2.8/5
PNM Resources has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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PNM Resources Product Information
PNM Resources ’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.pnmresources.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Energy
Quick Insights into PNM Resources Product Quality
PNM Resources 's Product Quality score was rated highest by Caucasian customers.
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Ranked PNM Resources Product Quality the Highest
PNM Resources Product Quality Score by Gender
PNM Resources 's Product Quality score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PNM Resources .
Female
2.1/5
Male
N/A
PNM Resources Product Quality Score by Ethnicity
PNM Resources 's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PNM Resources .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
PNM Resources Product Quality Score by Usage
PNM Resources 's Product Quality score was rated 2.1 stars by customers who have used PNM Resources 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PNM Resources Pricing
PNM Resources ROI & Value For Money
2.4/5
PNM Resources has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into PNM Resources ROI
PNM Resources 's ROI score was rated highest by Caucasian customers.
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Ranked PNM Resources ROI the Highest
PNM Resources ROI Score by Gender
PNM Resources 's ROI score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PNM Resources .
Female
1.7/5
Male
N/A
PNM Resources ROI Score by Ethnicity
PNM Resources 's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PNM Resources .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
PNM Resources ROI Score by Usage
PNM Resources 's ROI score was rated 1.9 stars by customers who have used PNM Resources 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PNM Resources Customer Satisfaction (CSAT)
PNM Resources Customer Satisfaction (CSAT) Score
40 / 100
PNM Resources has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PNM Resources Customer Satisfaction
PNM Resources 's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked PNM Resources' Customer Satisfaction.
Ranked PNM Resources Customer Satisfaction the Highest
PNM Resources Customer Satisfaction Score by Gender
PNM Resources 's Customer Satisfaction score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PNM Resources .
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
PNM Resources Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PNM Resources' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PNM Resources .
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
PNM Resources Customer Satisfaction Score by Usage
PNM Resources 's Customer Satisfaction score was rated 50 points by customers who have used PNM Resources 's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PNM Resources Customer Service
2.5/5
PNM Resources has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About PNM Resources 's Customer Service
Address
414 Silver Ave SW, Albuquerque, NM
Website
http://www.pnmresources.com
Phone Number
505-241-2700
Quick Insights into PNM Resources Customer Service
PNM Resources 's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked PNM Resources' Customer Service score.
Ranked PNM Resources Customer Service the Highest
PNM Resources Customer Service Score by Gender
PNM Resources 's Customer Service score was rated 1.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PNM Resources .
Female
1.9/5
Male
N/A
PNM Resources Customer Service Score by Ethnicity
PNM Resources 's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PNM Resources .
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
PNM Resources Customer Service Score by Usage
PNM Resources 's Customer Service score was rated 2.1 stars by customers who have used PNM Resources 's products/services for Over 10 Years.
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PNM Resources as an Employer
2.9/5
PNM Resources has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
PNM Resources scored a 0 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of PNM Resources would recommend the brand to a friend. ENPS measures how likely PNM Resources employees would recommend working at PNM Resources to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 40% | Promoters |
|---|---|
| 7% | Passive |
| 53% | Detractors |
