-26
NPS
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PNY Technologies
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About PNY Technologies' Brand
PNY Technologies, Inc is an American manufacturer of flash memory cards, USB flash drives, solid state drives.
Brand at a Glance
64%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
PNY Technologies NPS
PNY Technologies's Net Promoter Score (NPS) is a -26 with 22% Promoters, 30% Passives, and 48% Detractors. Net Promoter Score tracks whether PNY Technologies's customers would recommend using the product based on a scale of -100 to 100.
PNY Technologies Overall NPS
| 22% | Promoters |
|---|---|
| 30% | Passives |
| 48% | Detractors |
PNY Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -40 | Dec 2022 | -40 |
Apr 2023 -31 | Apr 2023 | -31 |
May 2023 -24 | May 2023 | -24 |
Jun 2023 -21 | Jun 2023 | -21 |
Aug 2023 -25 | Aug 2023 | -25 |
Nov 2023 -30 | Nov 2023 | -30 |
Feb 2024 -28 | Feb 2024 | -28 |
Apr 2024 -21 | Apr 2024 | -21 |
Jul 2024 -20 | Jul 2024 | -20 |
Mar 2025 -24 | Mar 2025 | -24 |
May 2025 -23 | May 2025 | -23 |
Jun 2025 -26 | Jun 2025 | -26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PNY Technologies NPS by Gender
PNY Technologies's NPS was rated -15 by Male customers on Comparably.
Male
-15
PNY Technologies's NPS was rated -15 by Male customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Female
N/A
PNY Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
PNY Technologies NPS by Ethnicity
PNY Technologies's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Other -50 | Other | -50 |
PNY Technologies NPS by Age
PNY Technologies's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
PNY Technologies NPS by Usage
PNY Technologies's NPS was rated the highest by customers who have used PNY Technologies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -43 | 1 to 2 Years | -43 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
PNY Technologies Customer Reviews
Out of the 3 PNY Technologies customer reviews 0 were positive and 3 were constructive. PNY Technologies customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
PNY Technologies Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of PNY Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PNY Technologies Customer Loyalty Score by Gender
PNY Technologies's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
PNY Technologies Customer Loyalty Score by Ethnicity
PNY Technologies's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PNY Technologies.
40
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
78
out of 100
Other
PNY Technologies Customer Loyalty Score by Age
PNY Technologies's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PNY Technologies.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 46% | 18-25 | 46% |
46-50 70% | 46-50 | 70% |
PNY Technologies Customer Loyalty Score by Usage
PNY Technologies's Customer Loyalty score was rated the highest by customers who have used PNY Technologies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PNY Technologies Customer Loyalty Score by Industry
PNY Technologies's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PNY Technologies Product Quality
3.5/5
PNY Technologies has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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PNY Technologies Product Information
PNY Technologies’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PNY Technologies's product the highest.
- Website
- http://www.pny.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Mobile App
Quick Insights into PNY Technologies Product Quality
PNY Technologies's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used PNY Technologies's products/services for 1 to 2 Years.
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Ranked PNY Technologies Product Quality the Highest
Ranked PNY Technologies Product Quality the Lowest
PNY Technologies Product Quality Score by Gender
PNY Technologies's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PNY Technologies.
Male
3.5/5
Female
N/A
PNY Technologies Product Quality Score by Ethnicity
PNY Technologies's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PNY Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3 | Other | 3 |
PNY Technologies Product Quality Score by Age
PNY Technologies's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PNY Technologies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
46-50 4.6 | 46-50 | 4.6 |
PNY Technologies Product Quality Score by Usage
PNY Technologies's Product Quality score was rated the highest by customers who have used PNY Technologies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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PNY Technologies Product Quality Score by Industry
PNY Technologies's Product Quality score was rated 3.5 stars by Tech industry customers.
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PNY Technologies Pricing
PNY Technologies ROI & Value For Money
3.4/5
PNY Technologies has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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PNY Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into PNY Technologies ROI
PNY Technologies's ROI score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked PNY Technologies ROI the Highest
Ranked PNY Technologies ROI the Lowest
PNY Technologies ROI Score by Gender
PNY Technologies's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PNY Technologies.
Male
3.3/5
Female
N/A
PNY Technologies ROI Score by Ethnicity
PNY Technologies's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PNY Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2.5 | Other | 2.5 |
PNY Technologies ROI Score by Age
PNY Technologies's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PNY Technologies.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
46-50 4.8 | 46-50 | 4.8 |
PNY Technologies ROI Score by Usage
PNY Technologies's ROI score was rated the highest by customers who have used PNY Technologies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PNY Technologies ROI Score by Industry
PNY Technologies's ROI score was rated 3.7 stars by Tech industry customers.
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PNY Technologies Customer Satisfaction (CSAT)
PNY Technologies Customer Satisfaction (CSAT) Score
54 / 100
PNY Technologies has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
5%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PNY Technologies Customer Satisfaction
PNY Technologies's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked PNY Technologies' Customer Satisfaction.
Ranked PNY Technologies Customer Satisfaction the Highest
Ranked PNY Technologies Customer Satisfaction the Lowest
PNY Technologies Customer Satisfaction Score by Gender
PNY Technologies's Customer Satisfaction score was rated 62 by Male customers on Comparably.
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62 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 8% | |
Very Dissatisfied | 15% |
PNY Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PNY Technologies' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PNY Technologies.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
PNY Technologies' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PNY Technologies.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
PNY Technologies' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PNY Technologies.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
PNY Technologies Customer Satisfaction Score by Age
PNY Technologies's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PNY Technologies.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 46-50 | 100% |
PNY Technologies Customer Satisfaction Score by Usage
PNY Technologies's Customer Satisfaction score was rated the highest by customers who have used PNY Technologies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PNY Technologies Customer Satisfaction Score by Industry
PNY Technologies's Customer Satisfaction score was rated 57 points by Tech industry customers.
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"title": "PNY Technologies Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "PNY Technologies's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}PNY Technologies Customer Service
3.3/5
PNY Technologies has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PNY Technologies' overall Customer Service score rated by its users and customers.
About PNY Technologies's Customer Service
Address
Parsippany, NJ
Website
http://www.pny.com/
Phone Number
(973) 560-5293
Quick Insights into PNY Technologies Customer Service
PNY Technologies's Customer Service score was rated highest by customers who have used PNY Technologies's products/services for 5 to 10 Years, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked PNY Technologies' Customer Service score.
Ranked PNY Technologies Customer Service the Highest
Ranked PNY Technologies Customer Service the Lowest
PNY Technologies Customer Service Score by Gender
PNY Technologies's Customer Service score was rated 3.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PNY Technologies.
Male
3.2/5
Female
N/A
PNY Technologies Customer Service Score by Ethnicity
PNY Technologies's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PNY Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 2.7 | Other | 2.7 |
PNY Technologies Customer Service Score by Age
PNY Technologies's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PNY Technologies.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
46-50 4.5 | 46-50 | 4.5 |
PNY Technologies Customer Service Score by Usage
PNY Technologies's Customer Service score was rated the highest by customers who have used PNY Technologies's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PNY Technologies Customer Service Score by Industry
PNY Technologies's Customer Service score was rated 3.4 stars by Tech industry customers.
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PNY Technologies as an Employer
2.4/5
PNY Technologies has a 2.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
PNY Technologies scored a -26 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of PNY Technologies would recommend the brand to a friend. ENPS measures how likely PNY Technologies employees would recommend working at PNY Technologies to a friend.
Net Promoter Score
-26
NPS Score
| 22% | Promoters |
|---|---|
| 30% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 33% | Promoters |
|---|---|
| 15% | Passive |
| 52% | Detractors |
